Chelsea-Marie Bardan
Tamworth,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Services Receptionist
Best Western Sanctuary Inn
Tamworth, NSW
01.2025 - Current
- Checked guests in and out of their rooms according to established procedures.
- Provided concierge services by offering recommendations of local attractions, shopping, and dining options.
- Assisted guests in making reservations for restaurants, spas, and other activities.
- Monitored security cameras throughout the lobby area during business hours.
- Maintained accurate records of all transactions related to guest check-ins and checkouts.
- Greeted guests upon arrival and provided them with information about the hotel services.
- Processed payments for guest's room charges and incidentals using a point-of-sale system.
- Assisted with various administrative tasks associated with running a front desk operation.
- Ensured compliance with safety regulations related to guest services receptionist duties.
- Worked collaboratively with other departments to ensure all guest needs were met promptly.
- Tracked lost items left behind by guests at check out time.
- Answered incoming calls from customers seeking assistance or information regarding hotel amenities.
- Responded to customer inquiries and complaints in a timely manner.
- Performed general clerical duties such as filing documents, photocopying, scanning documents into computer systems.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Kept records of room availability and guest accounts, manually or using computers.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Input and confirmed reservations for guests.
Supervisor
Seabreeze Beach Hotel
South West Rocks, NSW
03.2024 - 05.2024
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Trained new employees on company policies and procedures.
- Directed and supervised team of employees in daily operations ensuring high productivity and quality standards were met.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Maintained positive working relationship with fellow staff and management.
Booking Clerk
Miedecke Motor Group
Port Macquarie, NSW
08.2023 - 03.2024
- Communicated effectively with colleagues regarding booking changes or cancellations.
- Adhered to company policies when dealing with customer requests or issues.
- Prepared documents such as contracts, invoices, tickets, and itineraries for customers' use.
- Provided customer service support for clients when necessary.
- Maintained accurate records of all bookings and reservations.
- Coordinated with other departments to ensure that all necessary services are booked accordingly.
- Answered inquiries from customers via phone or email in a timely manner.
- Answered incoming calls, responded to customer inquiries, and took messages as needed.
- Greeted customers and provided information regarding services.
- Maintained client accounts by obtaining, recording, and updating personal information..
Education
Certificate IV - Family And Community Services
TAFE NSW
NSW01-2018
Certificate III - Family And Community Services
TAFE NSW
NSW01-2017
High School Diploma -
Taree High School
Taree09-2016
Bachelor - Criminology
University of New England
Armidale, NSWSkills
- Record keeping
- Customer relationship management
- Team collaboration
- Effective communication
- Attention to detail
- Guest relations
- Administrative tasks
- Professional demeanor
- Nightly audits
- Microsoft Office Suite
Certification
- Working with Children's Check 2017 – current
- Full driver's license
Accomplishments
- Taree High School - Principles Award 2016
Timeline
Guest Services Receptionist
Best Western Sanctuary Inn
01.2025 - Current
Supervisor
Seabreeze Beach Hotel
03.2024 - 05.2024
Booking Clerk
Miedecke Motor Group
08.2023 - 03.2024
Certificate IV - Family And Community Services
TAFE NSW
Certificate III - Family And Community Services
TAFE NSW
High School Diploma -
Taree High School
Bachelor - Criminology
University of New England