Chelsea Marsh
Melbourne,VIC
Summary
Driven by a results-focused approach, I excelled at Metro Utility Traffic Services by implementing effective traffic control strategies, reducing accident rates, and enhancing worker and driver safety. Skilled in two-way radio communication and known for exceptional decision-making capabilities, I consistently improved customer satisfaction and team efficiency across roles. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
5
5
years of professional experience
Work History
Traffic Controller
Metro Utility Traffic Services
Keilor, Vic
07.2023 - Current
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
- Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Updated signage with correct speeds and delay warnings based on daily conditions.
- Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
- Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
- Reduced accident rates at critical locations with the implementation of effective traffic control strategies.
Shift Supervisor
Hungry Javks
Bacchus Marsh, Vic
05.2021 - 02.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
- Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
- Improved team efficiency by implementing effective scheduling and task delegation.
- Established performance benchmarks for staff members, setting clear expectations and providing ongoing support to facilitate achievement of goals.
Customer Service Cashier
Fantastic Variety
Melton West, Vic
02.2019 - 06.2019
- Promoted a welcoming atmosphere by keeping my workspace clean and organized.
- Demonstrated ability to handle pressure by remaining composed throughout busy periods and difficult conversations.
- Utilized strong communication skills to actively listen to customers, address their concerns efficiently, and escalate major issues when necessary.
- Proficiently managed customer orders and ensured accurate payment transactions.
- Successfully resolved customer issues by empathetically addressing their concerns, fostering improved customer loyalty.
- Created a positive shopping experience for customers by offering support and knowledge about the merchandise offered within the store.
- Collaborated with team members and effectively leveraged resources to swiftly resolve customer issues.
- Efficiently managed high-volume customer queues to minimize wait times and ensure excellent service standards.
- Maintained integrity of customer transactions through thorough and precise price checking processes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Some College (No Degree) - High School
Melton Secondary College
Melton, VICUndergraduate Certificate in Health Sciences - Nursing Midwifery
Curtin University
Perth, WASkills
- Two-way radio proficiency
- Valid Victorian driver's license
- Visual Observation
- Traffic Control Supervisor
- Workplace Safety
- Customer service focus
- Employee Training
- Decision-making capabilities
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Customer Service
Timeline
Traffic Controller
Metro Utility Traffic Services
07.2023 - Current
Shift Supervisor
Hungry Javks
05.2021 - 02.2023
Customer Service Cashier
Fantastic Variety
02.2019 - 06.2019
Some College (No Degree) - High School
Melton Secondary College
Undergraduate Certificate in Health Sciences - Nursing Midwifery
Curtin University
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