Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

Chelsea Marshall

JIMBOOMBA,Queensland

Summary

Confident professional with a versatile skill set seeking new challenges across various industries. Proven ability to quickly adapt and excel both as a team player and in independent roles. Known for motivating and positively impacting others. Thrives in people-oriented environments, both personally and professionally.

Overview

18
18
years of professional experience

Work History

Medical receptionist

Tamborine Village Medical
01.2023 - Current
  • To ensure smooth and efficient functioning of the practice and provide an exceptional standard of care to the doctors and patients
  • Provide excellent customer service to doctors and patients
  • Training of new reception staff
  • To look after the Work Cover accounts and the lawyer/insurance record requesting and invoicing
  • Work and perform tasks according to established routines, methods and procedures required for the day to day operation of the clinic
  • In collaboration with the reception team ensure that all tasks on the daily checklist are completed and take responsibility for the accurate completion of task assigned by the practice manager
  • Adhere to policies and procedures regarding clinical results and patient recalls
  • Able to triage patients requiring urgent care and deal with emergencies in accordance to set procedures
  • Perform general housekeeping and tidying
  • Maintains strict compliance with confidentiality policy
  • Perform other tasks and duties as provided by Practice Manager and Practice Principal
  • Utilisation of Best Practice Software
  • Utilisation of Automed Software
  • Utilisation of Medical Objects Software
  • Booking of ambulance transport for patients from home to hospital appointments
  • Invoice remittance
  • Liaise with professionals including law firms and Workcover in regard to patients
  • Sending of referrals via fax or medical objects
  • Compiling patient pickups varying from scripts, radiology and x-ray referrals and storing of patient documents accordingly until they can collect from clinic
  • High level of phone manners
  • Being able to understand and communicate with all nationalities even with a language barrier
  • Booking of interpreter when certain patients attend the clinic
  • Manage irate patients within the clinic and over the phone
  • Communicate and learn what each GP require every day and understand how they work and the best way to get the best from them which in turn ensures the clinic runs smoothly and productively.

Medical receptionist

My Health
06.2022 - 12.2022
  • To ensure smooth and efficient functioning of the practice and provide an exceptional standard of care to the doctors and patients
  • Provide excellent customer service to doctors and patients
  • Work and perform tasks according to established routines, methods and procedures required for the day to day operation of the clinic
  • In collaboration with the reception team ensure that the all task on the daily checklist are completed and take responsibility for the accurate completion of task assigned by the practice manager
  • Adhere to policies and procedures regarding clinical results and patient recalls
  • Able to triage patients requiring urgent care and deal with emergencies in accordance to set procedures
  • Perform general housekeeping and tidying
  • Maintains strict compliance with confidentiality policy
  • Perform other tasks and duties as provided by Practice Manager and Practice Principal
  • Use of the Best Practice Software
  • Booking of ambulance for patients from home for transport
  • Invoice remittance
  • Liaise with professionals including law firms and Workcover in regard to patients
  • Sending of referrals via fax or medical objects
  • Compiling patient pickups varying from scripts, radiology and x-ray referrals and storing of patient documents accordingly until they can collect from clinic
  • High level of phone manners
  • Being able to understand and communicate with all nationalities even with a language barrier
  • Booking of interpreter when certain patients attend the clinic
  • Manage irate patients within the clinic and over the phone
  • Communicate and learn what each GP require every day and understand how they work and the best way to get the best from them which in turn ensures the clinic runs smoothly and productively.

Retail Team Manager

Spotlight
06.2018 - 06.2022
  • Responsible for demonstrating a high level of customer service through excellent verbal communication
  • Conflict resolution by helping to resolve customer complaints
  • Assist in helping to train younger staff members
  • General housekeeping
  • Merchandising
  • Assist with opening and closing of the store
  • Provide customers with in-depth product knowledge and advice
  • Restock of shelves
  • Ensure the sales floor in well maintained
  • Proficient in operating cash registers, processing payments, and handling cash, with zero discrepancies or errors.

Office Manager

Texcom Earthmoving, Boddington Gold Mine WA
01.2007 - 01.2010
  • Payroll
  • Rostering
  • Invoicing and job quoting
  • Ordering of work uniforms
  • General day to day running of staff in a mining environment.

Education

Completion Year 12

Skills

  • Time management
  • Excellent communication and negotiation skills
  • Professional manner
  • Ability to learn new skills quickly and effectively
  • Able to work in a fast-paced and ever-changing environment
  • High standard of quality work
  • Proficient in Best practice
  • Patient Relations
  • Appointment Scheduling
  • Medical Records Management
  • Microsoft Office
  • Telephone Etiquette

Hobbies and Interests

Playing bass guitar

References

  • Dr Emma Merrick, Doctor, Tamborine Village Medical, 0411 870 893
  • Kristin Grant, Former Operations/Practice Manager, Tamborine Village Medical, 0458 147 642

Timeline

Medical receptionist

Tamborine Village Medical
01.2023 - Current

Medical receptionist

My Health
06.2022 - 12.2022

Retail Team Manager

Spotlight
06.2018 - 06.2022

Office Manager

Texcom Earthmoving, Boddington Gold Mine WA
01.2007 - 01.2010

Completion Year 12

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Chelsea Marshall