Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Chelsea Martin

Brooloo,QLD

Summary

Proven leader and effective decision-maker, enhanced Imbil Friendly Grocer's operations by implementing strategic staff training and development, boosting team efficiency and customer satisfaction. Skilled in multitasking and communication, adept at fostering teamwork and collaboration, ensuring smooth retail operations and exemplary service standards without exceeding a 55-word limit.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Closing Supervisor

Maroochy Waters Local Iga
05.2024 - Current
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Retail Supervisor

Imbil Friendly Grocer
03.2021 - 08.2024
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.

Education

Certificate III - Retail

Australia Retail Collage
Queensland
12.2023

Skills

  • Customer service focus
  • Workplace Safety
  • Staff Training and Development
  • Delegation capabilities
  • Decision-making capabilities
  • Relationship Building
  • Task Delegation
  • Problem-Solving
  • Teamwork and Collaboration
  • Teamwork and Leadership

Certification

  • Certificate 3 in retail
  • First aid
  • Traffic control
  • Barista level 1

Languages

English
Elementary

Timeline

Closing Supervisor

Maroochy Waters Local Iga
05.2024 - Current

Retail Supervisor

Imbil Friendly Grocer
03.2021 - 08.2024

Certificate III - Retail

Australia Retail Collage

Similar Profiles

CREATE PROFILE
Chelsea Martin