Chelsea Massad
Kogarah Bay,NSW
Summary
Friendly and engaging team player and leader who is able to inspire others to perform their best to provide great customer service and satisfaction. Offering strong communication skills and ability to relate and make close connections. Skilled in working under pressure, adapting to new situations, and handle challenging work. Passionate about supporting children, families and educators. Highly-motivated with a desire to take on a new role within the education industry.
Overview
13
13
years of professional experience
Work History
Early Childhood Educator
Green Gables Kindergarten
Sans Souci
2011.01 - Current
- Collaborated with parents in order to discuss their child's progress or any concerns they may have had regarding their child's development or behavior.
- Promoted effective communication between staff members by participating actively in team meetings.
- Created and implemented developmentally appropriate curriculum addressing learning styles.
- Maintained accurate records of each child's progress including daily observations and anecdotal notes.
- Fostered an atmosphere that encourages respect for all individuals regardless of gender, race or religion.
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Contributed towards creating a curriculum based on developmental milestones set out by Early Years Foundation Stage.
- Distributed quarterly progress assessments and milestone reports to each parent.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Maintained productive communication between relevant parties.
- Conducted ongoing assessments of student progress, identified areas of improvement, and developed strategies to address gaps in learning.
Caterer
Totally Cooked Catering
Beverly Park
2017.03 - 2019.08
- Communicated effectively with waitstaff and other personnel to ensure smooth operation at catered functions.
- Analyzed customer feedback post-event in order to improve services offered by the catering company.
- Discussed menu options, venue locations and event budget with clients to provide accurate service, food and beverage quotes.
- Listened to negative and positive feedback from guests to improve customer service quality.
- Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
Education
Diploma - Early Childhood Education And Care
SGSCC
Jannali, NSW2017-12
Some College (No Degree) - Bachelor of Education
Charles Sturt University
Dubbo, NSWSkills
- Special Needs Education
- Curriculum Planning
- Developmental Needs
- Goal Setting
- Setting Schedules
- Multi-Tasking Strength
- Excellent Communication Skills
- Policy and Procedure Adherence
- Reliable and Punctual
- Customer Service
- Listening Skills
- Strategic Planning
- Time Management
- Relationship Building
- Goal-Oriented
- Energetic Self-Starter
- Teamwork and Collaboration
Interests
- Volunteered in Early Childhood Centres in 2008-2010 after school where my passion for the industry began
- Enjoy spending time with my family and three children, fishing, camping and frequenting local markets and cafes
- Finding out about more ways to support the ECE industry
Timeline
Caterer
Totally Cooked Catering
2017.03 - 2019.08
Early Childhood Educator
Green Gables Kindergarten
2011.01 - Current
Diploma - Early Childhood Education And Care
SGSCC
Some College (No Degree) - Bachelor of Education
Charles Sturt University
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