Summary
Overview
Work History
Education
Skills
References
Additional Information
Timeline
Generic

Chelsea McCann

Leumeah,Australia

Summary

Experienced professional with a strong background in mental health case management and a focus on recovery. Demonstrates exceptional problem-solving, communication, and customer service skills to ensure smooth operations and client satisfaction. Thrives in collaborative team environments and easily adapts to changing needs. Consistently driven by results, known for reliability, and takes a proactive approach to addressing challenges and achieving goals. A continuous learner, always seeking opportunities to acquire new skills.

Overview

15
15
years of professional experience

Work History

NDIS Support Coordinator & Recovery Coach

One Door Mental Health
05.2024 - Current
  • Work with consumers to support the implementation of their NDIS plan
  • Including assisting the consumer to locate the services and supports that they require to meet the goals in their plan and to maintain their linkages to other services including housing, health, and education
  • Assist consumers with budgeting funds and navigating the various NDIS system
  • Work with the consumer to build their capacity to achieve greater independence to self-manage their services and supports in the longer term
  • Provide the NDIA with reports on outcomes and success indicators within the agreed reporting frequency
  • Assist consumers to prepare for plan reviews by documenting goals achieved, solutions to problems experienced, and consider new goals
  • Maintain up to date case notes, risk assessments and other required information and ensure this is recorded into the Client Management System.
  • Meeting billing KPI's

Community Rehabilitation Support Worker & Peer Support Worker

Neami National
05.2021 - 11.2023
  • Actively contributed to the development and growth of university students by assuming the responsibilities of coaching, mentoring, and supervising at times
  • Provide emotional support to consumers by constructively applying lessons learnt through my own lived experience, design and facilitate recovery focused groups, engage clients and develop trusting and professional relationships, provide direct practical support and case management to consumers so that they gain/maintain a sense-of safety and wellbeing, work to the principles that underpin the Collaborative Recovery Model (CRM) protocols, recognise the specific needs of clients with complex and multiple needs such as those impacted by significant mental health, domestic violence, drug and alcohol as well as financial issues and making referrals to appropriate external services, work within a holistic framework taking into account the needs of client, family, carers and other members of the community and provide culturally appropriate service responses, follow all OH&S procedures to ensure safe work practices especially in the area of safety in outreach work, actively contribute as a team member in the delivery of the HASI program (monitoring workflow and reviewing key work priorities) with the aim to more effectively support clients and promote the recovery model, participate in the regular collection of service data
  • As part of back filling the role of Aboriginal Liaison Officer I organised and facilitated events, including Sorry Day, where I coordinated logistics and managed invitations for stakeholders. I worked closely with community members and organisations to ensure meaningful participation and engagement. My responsibilities included developing event agendas, overseeing on-site arrangements, and fostering an inclusive environment that honoured the significance of the occasion.

Full Time Crew Trainer

McDonalds Mudgee
08.2018 - 05.2020
  • Follow and reinforce basic people minimums (eg Uniforms, punctuality), provide appreciative feedback for good performance and constructive feedback when required, ensure crew remain focused on tasks, complete required number of SOCs per shift, recommend training needs to the restaurant’s Training Manager
  • Role model performance standards for all stations
  • Provide regular feedback to crew on shift targets (i.e KVS/service times, waste), actively reinforce food safety, cleanliness and sanitation procedures, follow and reinforce all workplace safety and security procedures, record and act upon any hazards identified during a shift, support the Open Door policy by being available for crew to come to me for help and advice
  • Support the Management Team in executing plans to achieve restaurant goals and shift targets eg Waste, yields, CSO
  • Consistently deliver the highest standards of quality, service and cleanliness (QSC&V), be friendly, fast and accurate in every customer interaction, uphold McDonald’s beliefs and adhere to Policies, actively contribute and strive towards achieving the goals and targets of the restaurant
  • Take orders and handle cash using the POS system, pack customers orders or place them on trays depending on the dine in or takeaway preferences, ensure the cleanliness of the restaurant including bathrooms, prepare hot and cold beverages (including coffee in cafe), desserts and fried foods; Handle guests’ concerns and complaints.

Casual Disability Support Worker

Mudgee Disability Support Service & Life Without Barriers
01.2016 - 07.2017
  • Carry out designated duties/tasks per the duty roster, perform direct care duties for individual clients including, showering/bathing, dressing grooming, toiling, preparing meals; assisting individuals clients to eat their meals, assisting in clients mobility requirements, supervision and administration of clients medical requirements, washing and ironing of clients clothes, performing household duties, identifying the need for and supporting the client to attend medical/therapist and personal appointments, behavioural support, transport, facilitate community inclusion and participation, and support clients to establish and maintain relationships and interests through access to community activities, venues and services; encourage positive and socially appropriate behaviour and effectively manage challenging behaviour.

Administrative Assistant

Department of Attorney General & Justice (Juvenile Justice)
01.2010 - 09.2014
  • Provided comprehensive administrative support to team members, reception duties,
  • This involved registering files, creating new documents, archiving, and ensuring proper disposal of records, focusing on efficient records management using TRIM
  • Completed data entry into various databases and preparing essential documentation, such as monthly Leave Returns and motor vehicle FBT summaries
  • Managed the Regional Office motor vehicle fleet by collecting and collating fuel receipts, coordinating servicing, ordering new vehicles, and overseeing disposals
  • Handled sensitive parole hearing documents, maintaining confidentiality and ensuring accuracy while working closely with the Metropolitan Court Services Team to collate necessary reports and documents for court hearings
  • In support of the Regional Director, prioritised incoming correspondence, prepared briefings, and coordinated regular meetings of regional managers, including agenda preparation and minute-taking
  • Monitored daily incident reports, crafting briefing notes as needed
  • Adhered strictly to relevant legislation and departmental policies, including the Code of Conduct and Information Security protocols, to ensure compliance and confidentiality.

Education

Certificate IV Mental Health -

TAFE NSW

Diploma of Community Services (Alcohol, other drugs and mental health) -

TAFE NSW

Certificate IV Community Services Work -

TAFE NSW

Certificate III Certificate in Business (Office Administration) -

TAFE NSW

Certificate IV in Business (Office Administration) -

TAFE NSW

Managing Workers with Lived Experience -

Mental Health Coordinating Council

Team Managers and Leaders Course: Essential Skills -

The University of Sydney Centre For Continuing Education

Mental Health First Aid -

Mental Health First Aid Australia

Our Voice in Action (Empowering people with a lived experience of suicide to save lives) -

Rose in the ocean

Foundations for Building Trauma Awareness -

Blue Knot Foundation

Management of co-occurring alcohol & other drug & mental health conditions in alcohol & other drug treatment settings -

University of Sydney Matilda Centre for Research in Mental Health & Substance Use

Positive Psychiatry & Mental Health -

The University of Sydney (via Coursera)

Strong Social & Emotional Wellbeing -

Western Sydney Recovery College

Accidental Counsellor -

Lifeline Training

Read The Signs Workshop (promoting help seeking & suicide prevention for men) -

Lifeline Training

Safe Storytelling Workshop -

The Mental Health Coordinating Council (MHCC)

Understanding Mental Health Recovery, Supporting Mental Health Recovery, Understanding Mental Health Recovery -

The Mental Health Coordinating Council (MHCC)

Arts, Bachelor of (Indigenous Studies) - Subjects -

University of South Australia

Skills

Attention to Detail

Relationship Building

Goal Setting

Coaching and Mentoring

Recovery Focused

Documentation and Recordkeeping

Proficient in Microsoft Suites, Salesforce

References

  • Lisa Mitchell, 0456 668 018, NSW Peer Leader - Neami National
  • Bianca Perentin, 0401 946 090, Nightfill Manager Woolworths Ingleburn

Additional Information

WWCC: WWC0192524E

NDISWC number: 49061285

Timeline

NDIS Support Coordinator & Recovery Coach

One Door Mental Health
05.2024 - Current

Community Rehabilitation Support Worker & Peer Support Worker

Neami National
05.2021 - 11.2023

Full Time Crew Trainer

McDonalds Mudgee
08.2018 - 05.2020

Casual Disability Support Worker

Mudgee Disability Support Service & Life Without Barriers
01.2016 - 07.2017

Administrative Assistant

Department of Attorney General & Justice (Juvenile Justice)
01.2010 - 09.2014

Diploma of Community Services (Alcohol, other drugs and mental health) -

TAFE NSW

Certificate IV Community Services Work -

TAFE NSW

Certificate III Certificate in Business (Office Administration) -

TAFE NSW

Certificate IV in Business (Office Administration) -

TAFE NSW

Managing Workers with Lived Experience -

Mental Health Coordinating Council

Team Managers and Leaders Course: Essential Skills -

The University of Sydney Centre For Continuing Education

Mental Health First Aid -

Mental Health First Aid Australia

Our Voice in Action (Empowering people with a lived experience of suicide to save lives) -

Rose in the ocean

Foundations for Building Trauma Awareness -

Blue Knot Foundation

Management of co-occurring alcohol & other drug & mental health conditions in alcohol & other drug treatment settings -

University of Sydney Matilda Centre for Research in Mental Health & Substance Use

Positive Psychiatry & Mental Health -

The University of Sydney (via Coursera)

Strong Social & Emotional Wellbeing -

Western Sydney Recovery College

Accidental Counsellor -

Lifeline Training

Read The Signs Workshop (promoting help seeking & suicide prevention for men) -

Lifeline Training

Safe Storytelling Workshop -

The Mental Health Coordinating Council (MHCC)

Understanding Mental Health Recovery, Supporting Mental Health Recovery, Understanding Mental Health Recovery -

The Mental Health Coordinating Council (MHCC)

Arts, Bachelor of (Indigenous Studies) - Subjects -

University of South Australia

Certificate IV Mental Health -

TAFE NSW

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