Chelsea McDonald
Bellerive,TAS
Summary
As a soon-to-be graduate with a Bachelor’s degree in Agricultural Science, I am enthusiastic about applying my academic knowledge and passion for sustainability to a full-time role in the agricultural sector. My educational background has provided me with a strong foundation in sustainable practices, agricultural technologies, and resource management. Additionally, my five years of experience in hospitality have honed my skills in customer service, teamwork, and adaptability, making me a reliable and effective team member. I am a quick learner with a strong curiosity for innovative solutions and I am interested in driving sustainability in agriculture.
Overview
7
7
years of professional experience
Work History
Barista
Cocomo and Co
02.2024 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Shift Supervisor
Liv Eat
02.2022 - 01.2024
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Provided personalised customer service for many regulars, this involved memorising of their usual orders and conversing with a diverse range of customers
- I was awarded the employee of the month for the month of July 2023
- This all rounder role included making smoothies, burrito bowls and customised sandwiches and salads. Daily sales would regularly exceed $3000
Lift Operator
Wilmot Mountain
12.2022 - 02.2023
- Physically demanding role, requiring good fitness
- Customer service focused on creating the experience of a lifetime for our guests
Barista
Buzz Cafe
09.2022 - 02.2023
- Making coffee in a high paced environment
- Often working solo during closing shifts
- Customers needed to be served parallel to my closing duties
- Customer service; learning to go the 'extra mile' for guests as there is a tipping culture in the USA
Shift manager, Barista, Crew trainer
McDonalds
06.2017 - 02.2021
- Over two years experience brewing coffee working as a barista
- Efficient, precise checking and balancing of tills
- Managing cash flow and positioning crew effectively to meet variable customer needs
- Considerate and intuitive customer skills: greeting regulars, promoting products and handling complaints professionally
- Excellent knowledge food safety with training on relevant legislation and techniques to monitor quality in the restaurant
- Crew training employees at all levels and performing restaurant inductions
- Managing stock deliveries
Education
Bachelor of Agricultural Science - Crop Science & Plant Health
University of Tasmania
Hobart, TAS11.2024
High School Diploma -
John Monash Science School
Clayton VIC01.2020
High School -
Mac.Robbertson Girls' High School
01.2017
Skills
- Communication: Strong interpersonal skills with a focus on clear, empathetic communication with a diverse range of customers
- Team Collaboration: Ability to work harmoniously with colleagues to achieve common goals and maintain a positive work environment
- Training and Mentoring: Experience in training new staff and mentoring team members to enhance their skills and performance
- Technical Knowledge: Solid understanding of agricultural practices, crop management, and sustainable farming techniques
- Research and Analysis: Skilled in conducting research, analyzing data, and applying findings to improve agricultural practices and outcomes
Community Involvement
- UTAS Landcare Society, 2021-2023
- University Football, 2021-2023
- Two Birds One Scone (Food Bank), 2021
- UTAS Rafting Club, 2021
- Scouting, 2012-2020
References
- Harrison Khene, 0411883753, Previous restaurant manager at McDonalds Cheltenham
- Daniel Grogan, 0428666296, Current restaurant manager at McDonalds Cheltenham
- John Lugt, 0416655167, Previous scout leader at 4th Mordialloc Sea Scouts
Timeline
Barista
Cocomo and Co
02.2024 - Current
Lift Operator
Wilmot Mountain
12.2022 - 02.2023
Barista
Buzz Cafe
09.2022 - 02.2023
Shift Supervisor
Liv Eat
02.2022 - 01.2024
Shift manager, Barista, Crew trainer
McDonalds
06.2017 - 02.2021
Bachelor of Agricultural Science - Crop Science & Plant Health
University of Tasmania
High School Diploma -
John Monash Science School
High School -
Mac.Robbertson Girls' High School
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