CHELSEA MCLOUGHLIN
Collingwood,VIC
Summary
Experienced, passionate and motivated individual skilled in people management and customer service. Organised and dependable, successful at managing multiple priorities with a positive attitude. Great communication skills and willingness to take on any new challenge. One hardworking job seeker eager to secure a new role and ready to achieve some goals.
Overview
12
12
years of professional experience
Work History
Assistant Venue Manager/Functions Coordinator
Rupert On Rupert
2023.02 - Current
- Managed all incoming calls, emails and administration for events and bookings
- Execution of events from corporate to weddings
- Coordination with vendors and management of logistics
- Train and mentor staff to maintain high quality service
- Collaborate with clients to ensure their expectations are exceeded
- Maintaining budgets
- Complaint management
- Improvement of venue and staff growth
- Strong knowledge of MS and function tracker.
2IC/Functions Manager
Hanging Ditch
2020.06 - 2022.12
- Managing a team of six staff
- Working under immense pressure
- Outstanding customer service
- Ordering and budgeting
- Setting and reaching KPI's
- Constructing practices within our workplace to be abided by
- Responsibility for planning and execution of all bookings and functions
- Meeting deadlines
- Running of all social media accounts.
Bar Manager
The Panama Dining Room and Bar
2015.07 - 2020.02
- Managing ever-changing team of staff across restaurant and bar
- Conducting staff training sessions
- Customer satisfaction
- Responsibility of curating cocktail menus, introducing and training of new craft beer, wine and spirits
- Stock take and ordering
- Implementing and maintaining systems within the bar
- Assisting with planning and execution of events
Head Bartender
Skyline
2012.11 - 2015.05
- Responsible for opens and closes
- Recommendation of wine, beer and cocktails
- Creating new cocktail lists
- Conduction training sessions and management of staff
- Barista skills
- Strong knowledge of Restaurant Diary
Food and Beverage Attendant
Millbrook Resort
2012.03 - 2012.09
- Responsible for running sections
- Cash handling
- Occasional function work
Skills
- Booking Management
- Data Entry
- Administration
- Communication
- Team Management
- Organisation
- Budget Management
- Attention to Detail
- Conflict Resolution
- Microsoft Office
Timeline
Assistant Venue Manager/Functions Coordinator
Rupert On Rupert
2023.02 - Current
2IC/Functions Manager
Hanging Ditch
2020.06 - 2022.12
Bar Manager
The Panama Dining Room and Bar
2015.07 - 2020.02
Head Bartender
Skyline
2012.11 - 2015.05
Food and Beverage Attendant
Millbrook Resort
2012.03 - 2012.09
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