Chelsea Morris
Mount Saint Thomas,NSW
Summary
Engagement Consultant dedicated to assisting clients by performing administrative and support duties associated with maintaining accounts. Focused on ensuring excellent service standards and maintaining high client satisfaction.
Experience providing services information, and resolving any emerging problems clients might face with accuracy and efficiency via verbal and written communication, active listening and analytical problem-solving skills. Enhancing day-to-day customer experiences by employing service-oriented behaviour, understanding client desires and providing customised solutions to build satisfaction.
Overview
10
10
years of professional experience
Work History
Client Engagement Consultant
Big Fat Smile
12.2021 - Current
- Facilitated regular communication channels between all parties involved in a childcare pipeline.
- Managed on average upwards of 60 calls a day.
- Implemented data-driven decision-making to optimize client engagement strategies.
- Provided ongoing support to clients, fostering loyalty and repeat business.
- Developed strong relationships with clients through proactive communication and followup.
- Regularly reporting on approximately active 113 client files.
- Fee Management for families including management of overdue Accounts & managing additional Child Care Subsidy Claims (caseworkers, families)
Educator
The Grove Academy
02.2018 - 12.2021
- Working with children throughout their education journey, from 6 weeks to 5 years while tracking their developments.
- Implementing engaging routines while comforting and supporting the children through teaching, writing observations and yearly reports.
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
Retail Sales / Fitting Specialist
Bras N Things
10.2016 - 08.2018
- Dealing with exchanges, returns, refunds & customers while operating a POS system.
- Consistently met and exceeded expectations on KPI's assigned monthly.
- Achieved high levels of customer loyalty through attentive service and consistent follow-up communications after fittings were completed.
- Increased repeat business by establishing rapport with clients, addressing their needs, and ensuring proper fit of garments.
- Assisted in merchandising efforts to showcase garments effectively within the store layout.
Hospitality All Rounder
Coffee Guru
01.2015 - 05.2017
- Serving coffee, cleaning kitchen appliances, and working through rush hours.
- Contributed to overall workplace cleanliness, maintaining organized workspace that minimized hazards and facilitated efficient operations.
Education
Certificate III in Business -
TAFE NSW
Sydney10.2024
Certificate III in Early Childhood Education And Care -
METS Training Services
Sydney01.2019
Skills
- Strategy Development
- Attention to Detail
- CRM proficiency
- Problem Resolution
- Excellent Communication
- Effective Communication
- Client Services
- Teamwork and Collaboration
Timeline
Client Engagement Consultant
Big Fat Smile
12.2021 - Current
Educator
The Grove Academy
02.2018 - 12.2021
Retail Sales / Fitting Specialist
Bras N Things
10.2016 - 08.2018
Hospitality All Rounder
Coffee Guru
01.2015 - 05.2017
Certificate III in Business -
TAFE NSW
Certificate III in Early Childhood Education And Care -
METS Training Services
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