Chelsea Moulden

• Heavy lifting up to 20 kg’s
• Assembled boxes, cartons and containers to package items.
• Maintained a clean and organized work environment, promoting safety and productivity.
• Loaded items onto conveyor belts pallets.
• Re-packaged damaged or incorrectly packaged items.
• Cleaned and maintained production area and equipment.
• Sealed containers and packages with glue, tape or other materials.
• Ensured timely completion of orders through effective time management and multitasking skills.
• Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
• Collaborated with team members to achieve daily goals and meet company objectives.
• Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
• Supported warehouse operations by efficiently moving materials to designated areas using pallet jacks or hand trucks.
• Utilized adhesive labels and other materials to package items.
• Trained new employees on proper packing and labelling techniques and to apply best practices.
• Improved team morale by fostering positive and supportive working environment.
• Skilled at working independently and collaboratively in a team environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Cash handling
• Administration input
• Managed administrative duties with phone reception, appointment scheduling and payment processing.
• Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
• Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
• Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
• Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
• Collaborated with the optical team to meet monthly sales targets, driving business growth.
• Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
• Operated and maintained visual field analysers for patient testing.
• Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
• Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
• Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback for continuous improvement.
• Participated in professional development workshops, staying current with latest optometric practices and technologies.

• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Contributed to a positive workplace atmosphere through teamwork, collaboration, and a strong work ethic.
• Assisted in training new waitstaff members to improve team performance and maintain high levels of service quality.
• Exhibited strong multitasking abilities by handling multiple tables simultaneously without compromising service quality or guest satisfaction.
• Developed rapport with regular customers through personalized interactions, generating repeat visits and positive word-of-mouth referrals.
• Streamlined the dining experience for patrons by efficiently managing table bookings, seating arrangements, and special requests.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
• Inspected dishes and utensils for cleanliness.
• Maximized table turnover rate by managing reservations and seating arrangements.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Accurately operated cash register to process customer payments.
• Provided exceptional customer service, addressing concerns or issues promptly and professionally.
• Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
• Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
• Contributed to increased sales by upselling menu items and promoting special offers.
• Increased customer satisfaction with prompt and accurate order taking.

• Cleaning store
• Completing tasks independently without being supervised
• High quality customer service
• Cash handling
• Facing front shop to look appealing
• Re stocking fridge
• Kept work areas clean, organized, and safe to promote efficiency and team safety.

Completed.

Completed through my employment at Baker's Delight.