Chelsea Mueller
Blackburn,VIC
Summary
Organized and dependable candidate skilled in effectively managing multiple priorities while maintaining a positive attitude. Extensive academic background in Psychology, enhanced by practical work and volunteer experiences in the field. Committed to utilizing knowledge and skills to contribute to the success of an organization, while continuously seeking opportunities for professional growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinic Coordinator
SALTIE
04.2021 - Current
- Supporting and coordinating a team of psychologists, counsellors and social workers to carry out psychological services in clinic and offsite settings.
- Triaging new referrals and liaising with clients, ensuring they receive appropriate and timely services.
- Managing invoicing, debt collection and resolving related issues.
- Developing and enacting new systems and procedures to enhance clinic optimisation and increase service offerings.
- Scoring psychometrics for Assessments conducted by Psychologists.
Sales Assistant
Global Retail Brands (House)
06.2020 - 09.2021
- Assisted customers in a sale-based role offering advice and extensive product knowledge
- Worked cohesively in a diverse team
- Trained new employees and helped them throughout their probationary period at the company
- Utilized customer feedback to identify areas for improvement within the store's operations or offerings.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Completed store opening and closing procedures by counting drawers and managing security.
Gymnastics Instructor, Sales Assistant and Administrator
The Little Gym
09.2019 - 06.2020
- Coordinated and taught children’s gymnastics lessons at beginner (4 months – 3 years), intermediate (3-6 years) and advanced level (6+ years)
- Built positive relationships with students, parents and colleagues
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Contributed to gym revenue growth by consistently meeting or exceeding enrollment targets for classes taught.
- Supported students with disabilities.
Swimming Instructor and Front Desk Administrator
Healthways Aquatic Centre
01.2017 - 09.2019
- Coordinated and taught swimming lessons at beginner (2-4 years), intermediate (5-15) and adult level (20+ years) as well as promoting to a squad level instructor/coach
- Built positive relationships with students, parents and colleagues
- Worked as a front desk administrator: answering calls, scheduling appointments and interacting with clients
- Evaluated student progress and adjusted teaching style accordingly
- Supported students with disabilities.
Education
Graduate Diploma of Psychology (Advanced) -
Monash University
Melbourne, VIC06.2024
Graduate Diploma of Psychology -
Monash University
Melbourne, VIC05.2023
Bachelor of Business - Marketing
Monash University
Melbourne, VIC04.2022
Bachelor of Arts - Criminology
Monash University
Melbourne, VIC04.2022
High School Diploma -
Wesley College, Glen Waverley Campus
11.2017
Skills
- Excellent Communication Skills
- Hardworking
- Responsive to criticism
- Patient and accommodating to others
- Cooperative in teamwork scenarios
- Flexible and can easily adapt to changes in the workplace and/or study requirements
Volunteer Experience
I currently volunteer with Lifeline as a Digital Crisis Supporter providing emotional support to individuals in crisis. Whilst challenging, this role has enhanced my ability to empathize, communicate effectively under pressure, and offer timely interventions, fostering a deeper understanding of the diverse challenges people face. I have also previously volunteered in soup kitchens, food drives and participated in a mentorship program across schools in Central Australia to promote education and wellness initiatives.
Certification
Available on request.
Timeline
Clinic Coordinator
SALTIE
04.2021 - Current
Sales Assistant
Global Retail Brands (House)
06.2020 - 09.2021
Gymnastics Instructor, Sales Assistant and Administrator
The Little Gym
09.2019 - 06.2020
Swimming Instructor and Front Desk Administrator
Healthways Aquatic Centre
01.2017 - 09.2019
Graduate Diploma of Psychology (Advanced) -
Monash University
Graduate Diploma of Psychology -
Monash University
Bachelor of Business - Marketing
Monash University
Bachelor of Arts - Criminology
Monash University
High School Diploma -
Wesley College, Glen Waverley Campus
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