Chelsea Nguyen
Overview
10
10
years of professional experience
Work History
Business Owner
The Baked Club
08.2024 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Producing Bulking Cookies Orders for cafes
Guest Service Agent
Atura Airport Hotel
04.2022 - 04.2023
- Greeted guests upon arrival by providing warm welcome.
- Maintained high level of professionalism and discretion when dealing with guests.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Food and Beverage Supervisor
Hotel Grand Chancellor
01.2022 - 01.2023
- Responsibly managed bar, restaurant and events
- Closed out cash register and prepared cashier report at close of business.
- Learned and adapted quickly to new technology and software applications.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Boosted bar revenue by implementing innovative cocktail menus and themed event nights.
Banquet Supervisor
Intercontinental Hotels Group
01.2019 - 05.2021
- Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
- Mentored new employees on company policies, procedures, and customer service standards to maximize performance.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Streamlined communication between kitchen and service staff for seamless event execution.
- Negotiated contracts with clients, resulting in increased revenue for the banquet department.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Collaborated with sales team to create customized menus and event layouts tailored to client needs.
- Increased overall event success by conducting thorough pre-event meetings with clients and teams involved in execution.
- Managed food and beverage inventory for banquet department, reducing waste and maintaining cost control.
- Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.
Food and Beverage Attendant
Green Tea Vietnamese Restaurant
03.2017 - 09.2019
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Greeted and seated guests to provide friendly and welcoming experience.
Kitchen Hand, Barista, Cashier
Fudge's Coffee Shop
01.2015 - 01.2017
- Cleaned and maintained work areas, equipment and utensils.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Followed food safety practices and sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Managed time to juggle multiple tasks simultaneously with ease.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
Education
Advanced Diploma of Business Management - Business
Torrens University Australia
Adelaide, SA06-2022
Skills
- Customer service
- Customer relations
- Driven and determined
- Team collaboration and leadership
- Issue resolution
- Budget control
- Quality assurance
- Staff hiring
References
Aimee Taylor
Front Office Manager
Email: aimeetaylor71@outlook.com
Ross Downing
Food and Beverage manager
Email: rdowning@vibehotels.com.au
Laura Ganter
Human Resources Administrator
Phone: 0416 644 409
Email: Laura.ganter@ihg.com
Timeline
Business Owner
The Baked Club
08.2024 - Current
Guest Service Agent
Atura Airport Hotel
04.2022 - 04.2023
Food and Beverage Supervisor
Hotel Grand Chancellor
01.2022 - 01.2023
Banquet Supervisor
Intercontinental Hotels Group
01.2019 - 05.2021
Food and Beverage Attendant
Green Tea Vietnamese Restaurant
03.2017 - 09.2019
Kitchen Hand, Barista, Cashier
Fudge's Coffee Shop
01.2015 - 01.2017
Advanced Diploma of Business Management - Business
Torrens University Australia