Chelsea Nguyen
Richlands ,QLD
Summary
Coordinated hospitality manager with more than 8 years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Founder and Owner
Degage Cafe and Bakery
01.2023 - Current
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
Hotel Guest Service Agent
Atura Hotel Adelaide Airport
10.2022 - 06.2023
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Greeted guests upon arrival and offered assistance.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
Recruitment Consultant
IPA Recruitment Company
10.2022 - 04.2023
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
- Improved client satisfaction by consistently providing high-quality candidates for various positions.
- Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
Food and Beverage Supervisor
Hotel Grand Chancellor (Adelaide)
01.2022 - 01.2023
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Streamlined operations by implementing effective scheduling strategies for staff, balancing workload, and minimizing labor costs.
- Coordinated kitchen activities with front-of-house staff for seamless and service. hhhhhh
- Closed out cash register and prepared cashier report at close of business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Banquet Supervisor
Intercontinental Hotel, Adelaide
11.2019 - 05.2021
- Created an organized system for scheduling staff members based on event requirements, optimizing efficiency.
- Collaborated with other departments to meet customers' satisfaction.
- Directed and managed banquet functions for more than 500 guests event
- Proactively identified potential challenges within the planning process for upcoming events, implementing solutions before issues arose.
- Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
- Managed food and beverage inventory for banquet department, reducing waste and maintaining cost control.
- Reviewed post-event feedback surveys from clients to continually improve services offered by the department.
- Provided exceptional customer service by promptly addressing guest concerns or requests during events.
- Supervised and mentored kitchen and serving staff.
- Monitored food preparation, production, and plating for quality control.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
Food & Beverage Attendant
Green Tea Vietnamese restaurant
03.2017 - 01.2019
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
Food and beverage & kitchen hand
Fudge’s coffee shop
01.2015 - 02.2017
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Managed time to juggle multiple tasks simultaneously with ease.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Plated and presented food following chef requirements.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
- Monitored food temperature, discarding items not stored correctly.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
Education
Diploma of Business Management - Business Management
Torrens University Australia
Adelaide, SA06.2022
High School Diploma -
Brighton Secondary School
North Brighton, SA12.2019
Graduate Certificate of Comercial Cookery -
Le Cordon Bleu
Adelaide SA01.2019
Skills
- Strategic Thinking
- Team Leadership
- Recruitment and hiring
- Management Team Leadership
- Marketing
- Entrepreneurial and Innovative
- Visionary leadership
- Start-Up Operations
- Customer Focus
Workrelatedskills
Vietnamese, English, Excel, Word, Opera, Power Point
References
- Ross Downing, Food and Beverage Manager, Hotel Grand Chantellor, 0438811397, rdowning@vibehotels.com.au
- Laura Ganter, Human Resourses Administrator, Crowne Plaza Adelaide, 0416 644 409, Laura.ganter@ihg.com
- Aimee Taylor, Front Office Supervisor, Atura Adelaide Airport, aimeetaylor71@outlook.com
- Kim Jong, Restaurant Assistant Manager, Madame Hanoi Skycity Adelaide, 0481 288 991, jong.kim@adelaidecasino.com.au
Languages
Vietnamese
Full Professional
English
Full Professional
Timeline
Founder and Owner
Degage Cafe and Bakery
01.2023 - Current
Hotel Guest Service Agent
Atura Hotel Adelaide Airport
10.2022 - 06.2023
Recruitment Consultant
IPA Recruitment Company
10.2022 - 04.2023
Food and Beverage Supervisor
Hotel Grand Chancellor (Adelaide)
01.2022 - 01.2023
Banquet Supervisor
Intercontinental Hotel, Adelaide
11.2019 - 05.2021
Food & Beverage Attendant
Green Tea Vietnamese restaurant
03.2017 - 01.2019
Food and beverage & kitchen hand
Fudge’s coffee shop
01.2015 - 02.2017
Diploma of Business Management - Business Management
Torrens University Australia
High School Diploma -
Brighton Secondary School
Graduate Certificate of Comercial Cookery -
Le Cordon Bleu
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