Chelsea Nguyen
Fairifeld,NSW
Summary
Dedicated and results-oriented professional with over four years of experience across administration, marketing, compliance, and client services within the real estate, training, insurance, and consulting sectors. Proven ability to manage a wide range of office tasks, including reception, scheduling, financial record-keeping, and compliance reporting, while maintaining high standards of accuracy and professionalism. Currently studying full-time for a Bachelor of Business (Property) at Western Sydney University.
Known for strong interpersonal and communication skills, as well as a proactive, adaptable work ethic. Experienced in supporting dynamic teams, managing client relationships, preparing marketing materials, and contributing to operational efficiency. Seeking a role in office administration, retail, or property-related support, where I can continue to develop professionally while making a valuable contribution.
Overview
2
2
years of professional experience
Work History
Receptionist
Strathfield Partners Real Estate
Strathfield/Sydney, NSW
08.2024 - 01.2025
- Performed clerical tasks including filing, photocopying, and transcribing documents.
- Greeted and directed visitors to appropriate personnel for assistance.
- Processed payments and updated accounts to ensure accurate financial records.
- Screened incoming calls to assess urgency and routed them appropriately.
- Scheduled appointments for clients, customers, and various visitors efficiently.
- Managed multi-line telephone systems by answering, screening, and forwarding calls.
- Handled mail distribution by sorting incoming mail and preparing outgoing correspondence.
- Provided administrative support through typing letters, filing, and document scanning.
Marketing Executive
Alpha Technical Training
Bankstown/Sydney, NSW
01.2024 - 08.2024
- Developed and implemented marketing strategies to increase brand awareness and sales.
- Managed social media platforms, creating engaging content and monitoring analytics to enhance online presence.
- Planned and organized public relations and promotional events.
- Designed and implemented email marketing campaigns to nurture leads and retain customers.
- Interviewed and hired talented individuals to add value to marketing team.
- Developed marketing strategies and campaigns to increase brand awareness.
- Provided mentorship and training to junior marketing staff to develop their skills and expertise.
- Planned and facilitated meetings to share marketing plans and explain future business goals.
- Prepared detailed marketing forecasts on daily, weekly and quarterly basis.
Compliance Administrator
andRTO
Bankstown/Sydney, NSW
03.2023 - 01.2024
- Supported internal and external auditing teams conducting impartial compliance reviews.
- Produced reports outlining assessments completed and follow-up recommendations.
- Completed internal and external audits according to established procedures.
- Maintained accurate records of all audit results, corrective actions taken and other relevant documentation.
- Assessed and evaluated regulatory compliance requirements for the organization.
- Responded promptly to inquiries from government agencies regarding regulatory compliance matters.
- Prepared detailed reports outlining findings from internal audits of compliance programs.
- Identified gaps in existing policies and procedures, suggesting changes as needed to maintain compliance.
Education
Bachelor in Business - Property
Western Sydney University
Sydney, NSW12-2026
High School Diploma -
Fairfield High School
Sydney, NSW09-2022
Skills
- Customer service
- Market research
- Social media management
- Effective communication
- Team collaboration
- Problem-solving aptitude
- Multi-task management
- Precision and attention to detail
Affiliations
- Sports and fitness enthusiast
- Volunteer work
- Manage personal projects such as content creation for social media, and small marketing campaigns, demonstrating creativity, organization, and initiative
Languages
Vietnamese
Professional
English
Native/ Bilingual
References
References available upon request.
Timeline
Receptionist
Strathfield Partners Real Estate
08.2024 - 01.2025
Marketing Executive
Alpha Technical Training
01.2024 - 08.2024
Compliance Administrator
andRTO
03.2023 - 01.2024
Bachelor in Business - Property
Western Sydney University
High School Diploma -
Fairfield High School
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