Chelsea Odell
Brisbane,QLD
Summary
Dynamic retail sales assistant with over 10 years of experience delivering exceptional customer service and fostering positive relationships with new and existing clients. Recognized for enthusiasm and proficiency in creating a welcoming shopping environment while consistently achieving sales targets. Adept at thriving in fast-paced settings, whether collaborating within a team or working independently, all while maintaining high levels of accuracy and efficiency. Eager to leverage expertise in a new role that values dedication to customer satisfaction and team success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Customer Service Manager
Woolworths Mount Ommaney
01.2022 - Current
- Assistant Manager for Front End
- Invoice office assistant
- Online Team Member
- Grocery Member
- Assisted in resolving customer inquiries and complaints to enhance satisfaction levels.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Hotel Assistant
Smartskill
01.2018 - 09.2018
- Ensuring guest rooms are serviced to a high standard making beds, vacuuming, sweeping & Moping floors and carpets, dusting and cleaning bathrooms
- Supplying fresh linen and restocking amenities
- Maintains a clean and safe environment
- Laundry assistance folding linen and operating commercial washing machines and dryers
Retail Sales Assistant
Jay Jays
01.2015 - 01.2018
- Operated a cash register for cash and eftpos transactions.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organised the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions
- Customer-oriented, Active listening skills
- Retail sales, Up-selling techniques
- Opening and Closing of store
Customer Service Attendant
All Seasons Garden management
01.2014 - 01.2015
- General Administration & Customer Service
- Data entry & filing
Pharmacy Assistant
Priceline
01.2014 - 01.2015
- Operated a cash register for cash and eftpos transactions.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organised the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions
Retail Sales Assistant
Nextra Forest Lake
01.2011 - 01.2014
- Operated a cash register for cash and eftpos transactions.
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions
Education
Certificate II - Hospitality
01.2018
Certificate III - Business Administration
01.2016
Skills
- Customer service expertise
- Professional appearance and demeanor
- Supportive team member
- Eager to acquire new skills
- Well-developed computer skills
- Dependable and trustworthy
- Employee training
- Effective team leadership
- Strategic decision-making
- Effective time management
- Staff supervision
Certification
- Responsible Service of Alcohol 2018
- Golden Casket Lottery training 2014
Timeline
Assistant Customer Service Manager
Woolworths Mount Ommaney
01.2022 - Current
Hotel Assistant
Smartskill
01.2018 - 09.2018
Retail Sales Assistant
Jay Jays
01.2015 - 01.2018
Customer Service Attendant
All Seasons Garden management
01.2014 - 01.2015
Pharmacy Assistant
Priceline
01.2014 - 01.2015
Retail Sales Assistant
Nextra Forest Lake
01.2011 - 01.2014