Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chelsea Odell

Brisbane,QLD

Summary

Dynamic retail sales assistant with over 10 years of experience delivering exceptional customer service and fostering positive relationships with new and existing clients. Recognized for enthusiasm and proficiency in creating a welcoming shopping environment while consistently achieving sales targets. Adept at thriving in fast-paced settings, whether collaborating within a team or working independently, all while maintaining high levels of accuracy and efficiency. Eager to leverage expertise in a new role that values dedication to customer satisfaction and team success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Assistant Customer Service Manager

Woolworths Mount Ommaney
01.2022 - Current
  • Assistant Manager for Front End
  • Invoice office assistant
  • Online Team Member
  • Grocery Member
  • Assisted in resolving customer inquiries and complaints to enhance satisfaction levels.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.

Hotel Assistant

Smartskill
01.2018 - 09.2018
  • Ensuring guest rooms are serviced to a high standard making beds, vacuuming, sweeping & Moping floors and carpets, dusting and cleaning bathrooms
  • Supplying fresh linen and restocking amenities
  • Maintains a clean and safe environment
  • Laundry assistance folding linen and operating commercial washing machines and dryers

Retail Sales Assistant

Jay Jays
01.2015 - 01.2018
  • Operated a cash register for cash and eftpos transactions.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organised the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions
  • Customer-oriented, Active listening skills
  • Retail sales, Up-selling techniques
  • Opening and Closing of store

Customer Service Attendant

All Seasons Garden management
01.2014 - 01.2015
  • General Administration & Customer Service
  • Data entry & filing

Pharmacy Assistant

Priceline
01.2014 - 01.2015
  • Operated a cash register for cash and eftpos transactions.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organised the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions

Retail Sales Assistant

Nextra Forest Lake
01.2011 - 01.2014
  • Operated a cash register for cash and eftpos transactions.
  • Stocked and replenished merchandise according to store merchandising layouts
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions

Education

Certificate II - Hospitality

01.2018

Certificate III - Business Administration

01.2016

Skills

  • Customer service expertise
  • Professional appearance and demeanor
  • Supportive team member
  • Eager to acquire new skills
  • Well-developed computer skills
  • Dependable and trustworthy
  • Employee training
  • Effective team leadership
  • Strategic decision-making
  • Effective time management
  • Staff supervision

Certification

  • Responsible Service of Alcohol 2018
  • Golden Casket Lottery training 2014

Timeline

Assistant Customer Service Manager

Woolworths Mount Ommaney
01.2022 - Current

Hotel Assistant

Smartskill
01.2018 - 09.2018

Retail Sales Assistant

Jay Jays
01.2015 - 01.2018

Customer Service Attendant

All Seasons Garden management
01.2014 - 01.2015

Pharmacy Assistant

Priceline
01.2014 - 01.2015

Retail Sales Assistant

Nextra Forest Lake
01.2011 - 01.2014

Certificate II - Hospitality

Certificate III - Business Administration

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Chelsea Odell