Chelsea Oriel

Organized ingredients and restocked supplies to prepare for busy periods and openings.

• Completed orders by slicing, weighing, packaging and pricing.
• Checked signage and pricing to verify displays on counters and in cases, Updated and faced food displays, cases and other customer-facing areas to increase sales of items.
• Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
• Created aesthetically pleasing food arrangements for cases and party trays.
• Maintained work areas to reduce potential for illness or injury, checking dates, organizing cool rooms, stock by dates to keep items fresh and usable.
• Answered phone calls regarding inquiries about products or services.
• Closely adhered to food safety and sanitation procedures, Ensuring production planners are correctly daily.
• Opening and setting up cases to ensure upmost freshness, fullness and cleanliness for the day as well as closing and cleaning the department ensuring everything is complete for the next day.
• Moved pallets with a pallet jack around store, off trucks and to and from Cool-rooms. Worked stock off pallets onto shelves ensuring rotation was done.
• Payed close attention to potential allergens and cross contaminations.
• Picked adequate groceries for online shoppers, ensuring to give best quality and longest dates products, while making time.
• Packed freshly baked in store goods, and ensure full stock before first morning trade, made fresh cream cakes, and removed stock from freezer adhearant to production planner.
• Ensuring stock remains full during busier trade times, and completing routines on time.

• Instructed new team members on correct procedures for operations.
• Daily opening and closing of store.
• Barista coffee making.
• Met OPES and targets.
• Contributed to team safety and productivity by removing safety hazards and keeping areas neat, Organized and restocked to support operations and team productivity.
• Daily reoccurring cash, eftpos and POS handling.
• Answered customer questions and took orders into POS computer system to send order details to kitchen.
• Prepared and packed foods.
• Friendly customer service, ensuring fresh food and happy customers.

• Transported and safely delivered items to prevent damage or loss.
• Obeyed traffic laws and follow established traffic and transportation procedures.
• Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
• Utilized street maps to plan and determine most efficient routes.
• Presented order bills and collected payments for deliveries.

• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Handled scheduling for store shifts to achieve adequate staffing
• Checked monthly sales and performance reports to support operational planning and strategic decision-making, including all our completed daily, weekly, and monthly reports.
• Established store tactics and strategies to achieve operational performance and sales goals.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
• Followed company standards for merchandise presentation and planograms of best apparel and displays, performing floor moves to correct planogram for season/special
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Managed customer complaints and rectified issues to complete satisfaction, resolved customer problems by investigating issues, answering questions and building rapport.
• Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
• Promoted store loyalty program to increase customer engagement and drive consistent sales.
• Organized and updated schedules to optimize coverage for expected customer demands, and to ensure any sudden changes or coverage is dealt with.
• Counted cash drawers in checkouts to verify adequate cash supply.
• Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and refunds.

• Mentored staff to enhance skills and achieve customer satisfaction, using hands-on and motivational skill and delegated daily tasks to team members to optimize group productivity, making less stress, and ultimately improve bottom-line profitability and production.
• Ensuring food health and safety guidelines were always met and up to standards, completing all necessary compliancies such as reports and inspections.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies, keeping up to date with fast selling items, and reporting all damages/losses.
• Helpful ideas and plans to help identify opportunities with inventory and prevent shrinkage.
• Managed new hire trainings to keep the fresh department employees aware of company policies and day to day procedures.
• Leveraged skills and expert policy knowledge to find solutions to issues and promote positive conflict resolution.
• Performed cycle counts and monthly inventory audits.
• Completed daily routines at correct times, ensuring done with utmost care.