Chelsea Pensee-Arnold
Boronia Heights,Qld
Summary
Dedicated Disability Support Worker committed to providing thorough, empathetic, and personalized patient care. Proficient in organizing appointments and administering medication, while also offering assistance with personal care and grooming. Skilled in maintaining clean and orderly environments. Experienced in working with diverse individuals facing various challenges, drawing from my background in counselling studies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Disability Support Worker
ARC Disability Services Inc
05.2023 - 04.2024
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviour's, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Adhered to company requirements for patient interactions and care standards.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Kept accurate records for client files and handled related paperwork.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Worked with children and parents to closely monitor and record social, behavioral and academic growth.
- Conducted in-home visits to provide supportive services.
- Assisted patients in accessing housing, financial assistance and other community resources.
Mental Health Support Worker
Cairns Community Support Services
05.2023 - 12.2023
- Provided complex crisis intervention and stabilization to patients in psychological distress.
- Built partnerships with community agencies and service providers to remove access gaps.
- Documented client progress in confidential files.
- Implemented crisis intervention plans to support client safety.
- Developed and implemented activities to help clients develop social and independent living skills.
- Provided clients with recommendations to community resources.
- Maintained client records to document assessment, treatment plans and progress.
- Monitored client progress and provided feedback to families and treatment team members.
Support Worker
CPL
12.2022 - 05.2023
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Promoted community integration by providing extensive physical, emotional and social support.
Disability Support Worker
Cootharinga North Queensland Abilities First
05.2020 - 05.2023
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Used TCM to maintain records of services performed and apparent condition of patients.
- Kept detailed daily logs with care actions, patient behaviors and all incidents.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Adhered to all company requirements for patient interactions and care standards.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Conferred with Occupational Therapists/Psychologist to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Creating courses tailored to customer NDIS goals
- Assisted clients with community outings
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
- Drove clients safely to social activities and appointments.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
cashier/barista
MacRae News
06.2018 - 04.2020
- Making variety of coffee and hot beverage orders for customers.
- Magazine and newspaper returns.
- Quotations on Zero.
- Respond quickly to all customer needs.
- Routinely supported other areas of the business as requested, including answering telephones and completing financial transactions for other staff.
- Provided friendly and attentive service.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Assisted customers by answering questions and fulfilling requests.
Administrative Assistant
City And Country
01.2018 - 03.2018
- Assisted co-workers whenever possible.
- Answering customer calls.
- Booking viewing appointments.
- Processing applications.
- Archiving
- Filing documents.
- Greeting and welcoming customer at front desk.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Processed invoices and expenses using console to facilitate on-time payment.
- Coached new employees on administrative procedures, company policies and performance standards.
All Rounder
Kebab Express
06.2017 - 11.2017
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Prepared beverages and filled food orders for customers.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
- Checked pantry multiple times per shift and restocked it whenever food items were running low.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
Domestic Cleaner
ABSOULTE DOMESTICS
05.2017 - 10.2017
- Performed housekeeping duties.
- Provided cleaning services to residential homes.
- Kept building entryway glass clean and polished for professional presentation.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
Education
Diploma of Counselling - Counselling
Australian Institute of Professional Counsellors
Sunshine Coast, QLD06.2024
Skills
- Documentation skills
- Grooming Support
- Appointment management
- Daily living assistance
- Goal Setting
- Quality of life guidelines
- Assessing needs
- Networking with staff
- Customer Service
- Critical thinking
- Computer proficiency
- Team-building
- Trained in PEG assist
- Course material creation
- Incident Reports
- Progress Documentation
- Relationship Building
- Personal Care
- Independent Living Support
- Positive Reinforcement
- Client Confidentiality
- Behavior Support Plans
Certification
- Current First Aid and CPR
- NIDS Orientation
- Maybo - Positive Behavior Training
Tickets
- Disability services - Positive exemption notice card (Yellow Card)
- Positive Notice Blue card
- Current Drivers license
- Fully Vaccinated
Timeline
Disability Support Worker
ARC Disability Services Inc
05.2023 - 04.2024
Mental Health Support Worker
Cairns Community Support Services
05.2023 - 12.2023
Support Worker
CPL
12.2022 - 05.2023
Disability Support Worker
Cootharinga North Queensland Abilities First
05.2020 - 05.2023
cashier/barista
MacRae News
06.2018 - 04.2020
Administrative Assistant
City And Country
01.2018 - 03.2018
All Rounder
Kebab Express
06.2017 - 11.2017
Domestic Cleaner
ABSOULTE DOMESTICS
05.2017 - 10.2017
Diploma of Counselling - Counselling
Australian Institute of Professional Counsellors
Similar Profiles
Brian UzzellBrian Uzzell
Disability Services Officer at SA Dept of Human Services, Disability ServicesDisability Services Officer at SA Dept of Human Services, Disability Services
Tricia G. Arnold, C.P.A.Tricia G. Arnold, C.P.A.
Accountant – Reporting & Analysis Branch 1 at US Department of Treasury | Bureau of Fiscal Services | ARCAccountant – Reporting & Analysis Branch 1 at US Department of Treasury | Bureau of Fiscal Services | ARC
Otis AnglinOtis Anglin
Machinist at Arc Energy ServicesMachinist at Arc Energy Services
Taylah BlackmanTaylah Blackman
Support Worker at We Generally CareSupport Worker at We Generally Care
Paul JosephPaul Joseph
High School History Teacher at Education QueenslandHigh School History Teacher at Education Queensland