Chelsea Phillips
Kenmore,QLD
Summary
To secure a position in a receptionist or customer service role. Particularly interested in starting a career in real estate while making a significant contribution to the business.
Overview
4
4
years of professional experience
Work History
Assistant Property Manager
Mane Property
06.2023 - Current
Receptionist
Mane Property
06.2022 - 05.2023
- Assisted with onboarding new clients and securing paperwork completion.
- Compiled information from files and research to satisfy information requests.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under deadlines.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Organized, maintained and updated information in computer databases.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Demonstrated strong organizational and time management skills.
- Worked effectively in fast-paced environments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Educator
PCYC (Police Citizens Youth Clubs)
03.2021 - 06.2022
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Monitored children's progress and identified areas of improvement.
- Assisted in monitoring children''s progress by conducting regular observations and assessments as needed.
- Responded to inquiries from parents and guardians.
- Offered tutoring and mentoring to school-aged children in need of additional support.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
Dance Instructor
Fame Theatre Company
01.2020 - 06.2022
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Encouraged student feedback to allow for active consideration of student views and to make any necessary lesson plan adjustments.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Met needs of different students by adapting teaching materials and methods.
- Motivated and encouraged students to practice dance routines to work toward set goals.
- Adhered to studio guidelines and legal requirements.
- Worked with fellow teachers to devise and implement support plans to help students excel.
- Collaborated with fellow instructors to plan and execute successful recitals showcasing students'' progress and achievements.
- Covered safety and health guidelines to avoid injury and inform students fully on risks associated with dance.
- Organized activities to promote learning and increase student enjoyment.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
Education
Completed year 7-12 -
Brigidine College Indooroopilly
01.2020
First aid and CPR -
The First Aid Group
01.2022
Certificate III in Community Service -
Tafe Qld
01.2020
Skills
- Customer service
- Verbal and written communication
- Organisation and planning
- Techincal skills
- Problem solving skills
- Fast learner
- Reliable
- Attention to detail
- Initiative
Personal Information
Date of Birth: 12/27/2002
References
- Marcia Carroll, marcia@famethreatre.com, 0408 985 456
- Cheryl Paulson, 0407 697 613
Timeline
Assistant Property Manager
Mane Property
06.2023 - Current
Receptionist
Mane Property
06.2022 - 05.2023
Educator
PCYC (Police Citizens Youth Clubs)
03.2021 - 06.2022
Dance Instructor
Fame Theatre Company
01.2020 - 06.2022
Completed year 7-12 -
Brigidine College Indooroopilly
First aid and CPR -
The First Aid Group
Certificate III in Community Service -
Tafe Qld