Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Chelsea Phillips

Kenmore,QLD

Summary

To secure a position in a receptionist or customer service role. Particularly interested in starting a career in real estate while making a significant contribution to the business.

Overview

4
4
years of professional experience

Work History

Assistant Property Manager

Mane Property
06.2023 - Current

Receptionist

Mane Property
06.2022 - 05.2023
  • Assisted with onboarding new clients and securing paperwork completion.
  • Compiled information from files and research to satisfy information requests.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under deadlines.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Organized, maintained and updated information in computer databases.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Demonstrated strong organizational and time management skills.
  • Worked effectively in fast-paced environments.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Educator

PCYC (Police Citizens Youth Clubs)
03.2021 - 06.2022
  • Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
  • Monitored children's progress and identified areas of improvement.
  • Assisted in monitoring children''s progress by conducting regular observations and assessments as needed.
  • Responded to inquiries from parents and guardians.
  • Offered tutoring and mentoring to school-aged children in need of additional support.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Strengthened communication skills through regular interactions with others.
  • Skilled at working independently and collaboratively in a team environment.

Dance Instructor

Fame Theatre Company
01.2020 - 06.2022
  • Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
  • Encouraged student feedback to allow for active consideration of student views and to make any necessary lesson plan adjustments.
  • Utilized different styles of teaching to accommodate students of all capabilities.
  • Taught and explained choreography by breaking down steps and demonstrating moves.
  • Met needs of different students by adapting teaching materials and methods.
  • Motivated and encouraged students to practice dance routines to work toward set goals.
  • Adhered to studio guidelines and legal requirements.
  • Worked with fellow teachers to devise and implement support plans to help students excel.
  • Collaborated with fellow instructors to plan and execute successful recitals showcasing students'' progress and achievements.
  • Covered safety and health guidelines to avoid injury and inform students fully on risks associated with dance.
  • Organized activities to promote learning and increase student enjoyment.
  • Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
  • Worked in team-based environment to uphold quality and continuity of service to clients.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.

Education

Completed year 7-12 -

Brigidine College Indooroopilly
01.2020

First aid and CPR -

The First Aid Group
01.2022

Certificate III in Community Service -

Tafe Qld
01.2020

Skills

  • Customer service
  • Verbal and written communication
  • Organisation and planning
  • Techincal skills
  • Problem solving skills
  • Fast learner
  • Reliable
  • Attention to detail
  • Initiative

Personal Information

Date of Birth: 12/27/2002

References

  • Marcia Carroll, marcia@famethreatre.com, 0408 985 456
  • Cheryl Paulson, 0407 697 613

Timeline

Assistant Property Manager

Mane Property
06.2023 - Current

Receptionist

Mane Property
06.2022 - 05.2023

Educator

PCYC (Police Citizens Youth Clubs)
03.2021 - 06.2022

Dance Instructor

Fame Theatre Company
01.2020 - 06.2022

Completed year 7-12 -

Brigidine College Indooroopilly

First aid and CPR -

The First Aid Group

Certificate III in Community Service -

Tafe Qld

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Chelsea Phillips