Chelsea Pomana
Point Cook,VIC
Summary
Perceptive Quality Coordinator with 10 years of experience reviewing and optimizing systems and processes throughout the manufacturing process from start to end. Observes and collaborates with key stakeholders to understand and streamline processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines. Extreme passion for gap analysis and continuous improvement.
Overview
14
14
years of professional experience
Work History
Quality Coordinator
Fonterra
12.2023 - Current
- Collaborated with cross-functional teams to improve overall product performance and customer satisfaction rates.
- Managed customer complaints efficiently, resolving issues promptly while minimizing negative impact on business operations.
- Developed a culture of continuous improvement within the organization by encouraging team members to identify opportunities for enhancement and facilitating their efforts to implement those changes.
- Analyzed data trends to identify opportunities for process improvements, leading to a more efficient workflow and higher quality output.
- Reduced non-conformances with thorough root cause analysis and effective corrective actions.
- Implemented corrective action plans to address any identified deficiencies in the manufacturing process, reducing instances of defective products reaching customers'' hands.
- Assisted with quality control audits.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Maintained open communication channels between departments so that any issues could be quickly addressed before affecting overall product quality.
- Addressed non-conformance issues, pausing production to correct errors.
- Enhanced operational efficiency by streamlining processes for better quality control.
- Developed educational materials used to train staff on QA standards.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Trained team members on quality assurance best practices, enhancing their understanding of the importance of maintaining high-quality standards.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Optimized production processes by identifying areas for improvement, leading to higher product quality.
- Established and tracked quality department goals and objectives.
- Determined quality department standards, practices, and procedures.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Monitored staff organization and suggested improvements to daily functionality.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
Quality Technician
Fonterra
05.2023 - 12.2023
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Managed non-conforming material program, including investigation, disposition, and corrective action plans that reduced instances of repeat issues significantly.
- Evaluated results against design standards and compliance requirements.
- Contributed to ISO certification renewals by diligently preparing required documentation and participating in annual audits.
- Streamlined the inspection process, reducing time spent on non-value-added tasks and increasing overall efficiency.
- Implemented process improvements, resulting in increased productivity while maintaining strict adherence to quality standards.
- Made recommendations on ways to improve testing procedures, production processes and training.
- Maintained quality documentation and records for conformance with relevant standards.
- Tracked and analyzed product quality data to identify trends and insights.
- Reported problems and concerns to management.
- Developed and implemented procedures to meet product quality standards.
- Recorded and organized test data for report generation and analysis.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
Quality Partner
Allied Pinnacle Tullamarine
03.2021 - 02.2022
- Internal Audits, Reports, CARs, GMPs, CCPs, QCPs, CPs, Creating Quality Guides and Documents to be signed off by COLES, WOOLWORTHS, ALDI, METCASH.
- Working closely with NPD during developing to first runs.
- Working closely with Production Supervisors to help support their production and packing teams to deliver only the highest quality.
- Working closely with Continuous Improvement to assist with output of numbers and KPIs.
- Working with company Regulatory & Compliance team during product development up and product launch.
- Working closely with our National Auditor, Handling Customer Complaints, Raising NCR on external and internal suppliers.
- Managing of Quality Interns during our internship programme with Monash University.
- HACCP, Data Input, Site Training, Rapid Incident Reporting, SOPs, Equipment Checks, Creating Internal Trainings through Rapid.
- Developing Site Procedures, Audit Prep for BRC, Woolworths & Coles.
- Working with Production to achieve targets and quality standards, Micro Samples & Testing Prep, Product Sampling.
Product Development Associate
Allied Pinnacle Tullamarine
06.2020 - 03.2021
- Collaborated with cross-functional teams to ensure seamless integration of product components, resulting in a cohesive final product.
- Presented project updates and results to stakeholders, maintaining transparency throughout the development process.
- Development and implementation of new product specifications and standards expanding portfolio and Clientele.
- Development and implementation of existing product standards to reduce site waste by 50% on automated production lines.
Production and Quality Trainer
Allied Pinnacle Tullamarine
01.2019 - 06.2020
- Development and implementation of production and packing machinery SOPs.
- Development and implementation of Logistics automated online training program through Rapid Learning.
- Development of site Dangerous Goods Manifest and Chemical Register.
- Working with external project team to develop and implement training of newly commissioned lines.
- Assist National Capital Works Manager (present on site while no site manager) with implementation of KPI site wide.
- Assist Site Maintenance Manager with Preventative Maintenance Program.
- Worked closely with all key stakeholders to drive continuous improvement.
- Strengthened communication between departments by facilitating open discussions on quality and production concerns and potential solutions.
- Established clear expectations regarding desired outcomes for each training session, enabling participants to remain focused throughout the activities.
- Promoted a positive and supportive learning environment, fostering strong relationships with team members that translated into increased engagement and motivation.
- Developed customized training modules tailored to address unique challenges faced within the organization, driving significant improvements in key performance indicators over time.
- Enhanced product quality by conducting comprehensive training sessions for new and existing employees.
- Championed a culture of continuous improvement by encouraging employees to identify areas for growth and actively participate in relevant training opportunities.
- Conducted root cause analyses for recurring defects, implementing corrective actions to prevent future occurrences effectively.
- Led workshops focused on specific quality-related topics, fostering an environment where employees felt comfortable sharing ideas openly without fear of judgment or criticism.
- Collaborated with cross-functional teams to develop and update standardized quality control procedures for consistent results.
- Reduced defect rates through thorough monitoring of production processes and providing timely feedback to team members.
- Evaluated the effectiveness of training materials, refining content as needed to ensure clarity and comprehension.
- Implemented process improvements by identifying areas of weakness and designing targeted training programs.
- Boosted customer satisfaction ratings by ensuring all products met or exceeded company quality standards before shipment.
- Monitored staff organization and suggested improvements to daily functionality.
- Inspected products and worker progress throughout production.
- Reported production malfunctions to managers and production supervisors.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
Quality Assistant
Allied Pinnacle Tullamarine
03.2015 - 08.2018
- Facilitated communication between production teams and management regarding quality-related matters, fostering a culture of transparency and collaboration.
- Conducted audits for compliance with industry regulations, ensuring consistent product safety and performance.
- Ensured thorough record-keeping practices related to non-conforming materials, supporting timely resolution of issues and minimizing the likelihood of recurrence.
- Maintained accurate documentation of quality control activities, ensuring traceability and accountability throughout the production process.
- Supported continuous improvement initiatives by identifying areas for potential enhancements in the manufacturing process.
- Assisted in maintaining ISO certification through regular audits, reviews, and improvements to internal procedures related to quality assurance practices.
- Analyzed data trends to proactively identify potential quality concerns before they escalated into larger issues.
- Collaborated with cross-functional teams to identify root causes of quality issues and develop effective solutions.
- Assisted in reducing production defects through meticulous attention to detail and adherence to quality standards.
- Streamlined reporting processes for increased efficiency in sharing key findings from quality control efforts with relevant stakeholders.
- Contributed to cost-saving efforts by identifying opportunities for improved resource utilization related to material usage or labor allocation during production runs.
- Participated in regular review meetings with management and other team members, providing insight into quality performance metrics and offering suggestions for ongoing improvement initiatives.
Team Leader
Allied Mills (Allied Pinnacle Tullamarine)
01.2015 - 03.2015
- Leading several teams in a food production factory setting in FMCG, Paperwork, Quality Control within production area.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Promoted high standards through personal example to help each member understand expected behaviours and standards.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
Machine Operator – Second in Charge
Allied Mills (Allied Pinnacle Tullamarine)
04.2014 - 01.2015
- Operating the food processing line, Quality Checks, Staff Breaks, Cleaning down of line & machinery change over.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Collaborated with team members to optimize production processes and improve overall performance.
- Replenished materials and supplies as needed to maintain production.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Kept detailed production records and identified hold-ups.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Used precision measuring tools, micrometers and calipers to meet required product specifications.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
Casual
Roger David – Brisbane City
08.2013 - 03.2014
- Customer Service, Cash Handling, Banking, Visual Merchandising.
Manager
Cotton On – SunnyBank
09.2012 - 04.2013
- Working with Budgets/Wages/Targets/ KPI’s, Rosters, Stock Take Prep, Store Security, Loss Prevention, Visual Merchandising, Customer Service
Third in Charge
Roger David – Brisbane City
07.2012 - 09.2012
- Customer Service, Cash Handling, Banking, Visual Merchandising.
Manager
Hallensteins – Hamilton Store (Hamilton, NZ)
12.2011 - 04.2012
- Working with Budgets/Wages/Targets/ KPI’s, Rosters, Stock Take Prep, Store Security, Loss Prevention, Running a team of 9, Visual Merchandise, Stock Administration, Progression and Development of the team/ Coaching, Delegation.
Assistant Manager
Hallensteins – Hamilton Store (Hamilton, NZ)
06.2011 - 12.2011
- Working closely with my manager, Leading our Team, Over- seeing stock takes & stock take prep of other stores, Merchandising of other stores as well as my own, Sales Driving, Running Shifts, Filling in Manager while without including all managers duties.
Third in Charge
Hallensteins – Te Rapa Store (Hamilton, NZ)
03.2011 - 06.2011
- Being a part of the Management Team, Training Staff, Running Shifts, Cashing Up, Driving Sales, Key Holder, Motivating the team to reach set targets, In-Store Merchandiser, Set ups of massive sales.
Third in Charge
Hallensteins – Chartwell Store (Hamilton, NZ)
07.2010 - 03.2011
- Being a part of the Management Team, Key Holder, Training Staff, Running Shifts, Cashing Up, Driving Sales, Motivating the team to reach set targets, In-Store Merchandiser, Set ups of massive sales
- Filling in 2IC while without a manager
Education
Waitara High School
New ZealandSkills
- Training and Development
- Development and Implementation
- Strong communication and interpersonal skills
- Troubleshooting
- Critical Thinking Skills
- Ability to work independently and collaboratively in a team environment
- Excellent organizational and time management skills
- Relationship Building
- Documentation Management
- Strong computer skills and SAP
References
- Darin McDonald, Site Manager, Allied Pinnacle, 0406382744
- Tammy Robichaud, Regional Quality Manager, Allied Pinnacle, 0487220560
- Kylie Handley, National Auditor, Allied Pinnacle
Timeline
Quality Coordinator
Fonterra
12.2023 - Current
Quality Technician
Fonterra
05.2023 - 12.2023
Quality Partner
Allied Pinnacle Tullamarine
03.2021 - 02.2022
Product Development Associate
Allied Pinnacle Tullamarine
06.2020 - 03.2021
Production and Quality Trainer
Allied Pinnacle Tullamarine
01.2019 - 06.2020
Quality Assistant
Allied Pinnacle Tullamarine
03.2015 - 08.2018
Team Leader
Allied Mills (Allied Pinnacle Tullamarine)
01.2015 - 03.2015
Machine Operator – Second in Charge
Allied Mills (Allied Pinnacle Tullamarine)
04.2014 - 01.2015
Casual
Roger David – Brisbane City
08.2013 - 03.2014
Manager
Cotton On – SunnyBank
09.2012 - 04.2013
Third in Charge
Roger David – Brisbane City
07.2012 - 09.2012
Manager
Hallensteins – Hamilton Store (Hamilton, NZ)
12.2011 - 04.2012
Assistant Manager
Hallensteins – Hamilton Store (Hamilton, NZ)
06.2011 - 12.2011
Third in Charge
Hallensteins – Te Rapa Store (Hamilton, NZ)
03.2011 - 06.2011
Third in Charge
Hallensteins – Chartwell Store (Hamilton, NZ)
07.2010 - 03.2011
Waitara High School
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