Chelsea Ryan
Croydon Park,SA
Summary
Conscientious and service-oriented dog groomer passionate about providing animals with top-notch care and support. Develops and maintains loyal client relationships while building lasting trust with animals under care. Proficient in grooming procedures, exercise strategies and basic animal needs.
Overview
7
7
years of professional experience
Work History
Assistant Dog Groomer
Oscars On Unley
Unley SA, SA
10.2020 - Current
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
- Trimmed nails
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Monitored animals for behavioral problems and signs of health issues.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Met with clients to discuss cut and style preferences prior to caring for animals.
- Worked with more than 30+ animals each day to provide skilled bathing and grooming services.
- Improved health of pets by advising owners on optimal approaches.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
Team Member
Salsas Fresh Mex
Modbury, SA
10.2019 - 08.2020
- Continuously checked products for quality assurance according to strict guidelines.
- Operated production machinery safely to reduce workplace accidents.
- Operated register to process payments and collect cash payment for order totals.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Created appealing displays for routine arrangements and special promotions.
Team Leader
The Pancake Kitchen
Adelaide, SA
04.2019 - 10.2019
- Waiting tables
- Bar/Barista duties
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Implemented new working processes to deliver multiple improvements.
Assistant Manager
Zambrero
06.2018 - 04.2019
- Ordering Stock
- Managing and training staff
- Meeting KPI targets
- Performance management of employees
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Monitored security and handled incidents calmly.
Store Manager
Soonta Norwood Place
Norwood
08.2017 - 06.2018
- Managing and training staff
- Safe food handling practices
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Completed point of sale opening and closing procedures.
Cellar Hand
Elderton Wines
02.2017 - 06.2018
- Confined space entry
- Dumped, poured and loaded specified amounts of refined or unrefined materials into equipment or containers for further processing or storage.
- Communicated processing instructions to other workers.
- Read temperature, flow and other meters and documented information.
- Connected pipes between vats and processing equipment.
Duty Manager
Foodland
Goodwood
04.2015 - 02.2017
- Weekly and daily price updates
- Till clearance and money safe operation
- Product rotation and ordering
- Liaising with company representatives
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
South Australian Certificate of Education (SACE) - Secondary Education
Glenunga International High School
2015
St Aloysius College
Adelaide SA2012
Skills
- Appointment Scheduling
- Animal Grooming
- Equipment Disinfection
- Pet Owner Advisory
- Physical Condition Monitoring
- Customer Service
References
Lauren Williams
Manager
Oscars on Unley
Ph: 0449 896 118
Tyla Scuteri
Store Manager
Foodland Goodwood
Ph: 0466 966 529
Joshua Whitford
Restaurant Manager
Pancake Kitchen and formerly Zambrero
Ph: 0415 365 919
Rachel Meuris
Owner
Salsas Fresh Mex
Ph: 0455 501 970
Timeline
Assistant Dog Groomer
Oscars On Unley
10.2020 - Current
Team Member
Salsas Fresh Mex
10.2019 - 08.2020
Team Leader
The Pancake Kitchen
04.2019 - 10.2019
Assistant Manager
Zambrero
06.2018 - 04.2019
Store Manager
Soonta Norwood Place
08.2017 - 06.2018
Cellar Hand
Elderton Wines
02.2017 - 06.2018
Duty Manager
Foodland
04.2015 - 02.2017
South Australian Certificate of Education (SACE) - Secondary Education
Glenunga International High School
St Aloysius College