CHELSEA SAGE
IPSWICH,QLD
Summary
I am a highly motivated, hardworking individual looking for a new company to settle into while gaining new work challenges and rewards in my work life. I have proven ability to work hard individually or as part of a team, always eager to keep learning and always enthusiastic. I am committed to maintaining professional relationships with clients and co-workers, as well as having seven years' experience managing and communicating with clients in customer service and management roles. Over time I have gained excellent time management skills and am able to work in fast paced environments individually or in a group.
Overview
7
7
years of professional experience
Work History
Showroom Assistant/Sales Representative
Graystone Tiles & Design
03.2023 - Current
- Manage inbound phones calls, emails, and walk-in customers on a day-to day basis
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Greeted customers and prospects upon showroom entry.
- Maintained showroom samples and catalogue libraries for customer viewing.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
Event Administration Officer
Queensland Raceway
11.2022 - 03.2023
- Handled inbound phones, and email, and responded to customers
- Managed and monitored inventory of office supplies and tools, ordered new supplies when necessary
- Managing and running the V8 Race Drive experience event
- Researching & organising new promotional marketing products to boost revenue
- Use of Canva for creating flyers and posters for the business
- Liaising with event managers to run events smoothly
- Handling entries for drivers, ensuring the correct licencing is used and consent
Development and Engagement Officer
Challenge Employment
06.2022 - 11.2022
- Project Coordination for traineeships across multiple locations and industries
- Managing programs in accordance with Skilling Queenslanders for Work Funding policies
- Managing the marketing and recruitment for all programs ensuring KPI's are met with 15 trainees per program
- Managing the set-up and start of the program, ensuring all enrolments and relevant documents are complete
- Organising meetings with stake holders and ensuring all are satisfied with the project work
- Ensuring the supervisors have received all relevant documents
- Assisting supervisors, trainers and trainees with support whenever required
- Ensuring schedules for the 20-week traineeships are confirmed
- Carrying out RTO duties, including, printing resources, entering units, issuing credentials, meeting trainers to ensure classes are on track
- Generated reports to evaluate program success and make modifications.
- Organising graduations
- Conducting compliance audits on traineeships
- Identify potential engagement activities to support participants
- Continually monitor and review programs against delivery goals
- Identify improvements and opportunities to achieve increased outcomes for the company
- Assisted with business communications via email, social media and mailings.
Assistant Manager
Redland Bay Hotel
09.2021 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
Development and Engagement Officer
Challenge Employment & Training
07.2021 - 09.2021
- Managed recruitment into Government Funded certificate programs
- Assisted with organising a community open day for the business to network and gain opportunity
- Managed co-ordination of each training program
- Assisted trainers and students by providing wrap around support throughout the program
- Assisting and worked alongside our registered training organisation (RTO) conducting compliance audits on enrolments and assessments
- Identify and support trainers with potential engagement activities to support participants
- Continually monitor and review programs against delivery goals
- Distribute end of program surveys and conduct one on one follow ups on program satisfaction
- Using excel to create spreadsheets for data entry and reporting
- Identify improvements and opportunities to achieve increased outcomes for the company
- Daily updates on the CRM for student progress and communication
Receptionist
Challenge Employment & Training
03.2020 - 07.2021
- Handled company correspondence, phones, and email, and responded to customers
- Managed and monitored inventory of office supplies and tools, ordered new supplies when necessary
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Researched and organised all new promotional marketing products under budget
- Use of Canva for creating flyers and posters for the business
- Organised and assisted in organising open days for training programs
- Assisted program co-ordinates with training programs and organising resources
- Managed new enquiries that came into the business for enrolment information and guidance into programs
- Greeted stakeholders, co-workers, students & walk-ins with professionalism
- Adapted to no day is ever the same
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new staff and securing paperwork completion.
Customer Service Officer
Artcraft
07.2019 - 02.2020
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
- Logged data entry with Seradex to record call notes, suggestions, and questions
- Educated customers on promotions to enhance sales
- Provided primary customer support to internal and external customers in a fast-paced environment
- Delivered superior client services, fostering strong rapport, retention, and satisfaction
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Manager/owner
Shingle Inn Cleveland
01.2019 - 05.2019
- Managed day-today-day operations such as stock-take, managing invoicing, payroll, recruitment, budgeting & forecasting, etc
- Trained and motivated employees to perform daily business functions
- Operated the kitchen, coffee, and front of house operations
- Set up advertising signs and displays on shelves, counters, and tables
- Analysed current business plans to identify inefficiencies in existing processes and tracked performance following implementation of improvements
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
Office Administration
All Trades Queensland
01.2018 - 01.2019
- Monitored premises, screened visitors, updated logs, and issued passes to maintain security
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Monitored emails daily, always updated apprentice's education and keeping them on track
- Monitored cleanliness of kitchens and meeting rooms as well as ordering supplies
- Monitored recruitments applications and filtered through to book interviews
- Completed a Certificate III in Business
Waitress
The Spice Avenue
05.2017 - 03.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protection for customers
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Beauty Therapist
Total E Day Spa
04.2016 - 01.2017
- I have created memorable customer experiences by including specialised services such as head and neck massages during appointments
- Educated clients on care processes and advised on further care and products
- Supported reception efficiency by taking phone calls, inputting appointments, and collecting payments
- Analysed client needs and come up with individualised and continuous treatment plans
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Educated clients on care processes and advised on further care and products.
Education
Bachelor of Law - Present -
Southern Cross University
Gold Coast12.2028
Liquor Approved Management License -
ALH Group
Online10.2022
Responsible Management of Licensed Venues -
ALH Group
Online10.2022
Certificate III in Business -
Trades Queensland
Shailer Park, QLD2018
Diploma of Beauty Therapy -
The Beauty House Academy
Milton, QLD11.2016
Year 11 -
Cleveland District State High School
Cleveland, QLD11.2015
Skills
- Bubbly, outgoing personality
- Client Relationship Management
- Problem Solving Skills
- Leadership Skills
- Fast learner
- Flexible and Adaptable
- Customer service
- MS Office proficiency
- Excel understanding
- Documentation and reporting
References
Available upon request
Timeline
Showroom Assistant/Sales Representative
Graystone Tiles & Design
03.2023 - Current
Event Administration Officer
Queensland Raceway
11.2022 - 03.2023
Development and Engagement Officer
Challenge Employment
06.2022 - 11.2022
Assistant Manager
Redland Bay Hotel
09.2021 - 06.2022
Development and Engagement Officer
Challenge Employment & Training
07.2021 - 09.2021
Receptionist
Challenge Employment & Training
03.2020 - 07.2021
Customer Service Officer
Artcraft
07.2019 - 02.2020
Manager/owner
Shingle Inn Cleveland
01.2019 - 05.2019
Office Administration
All Trades Queensland
01.2018 - 01.2019
Waitress
The Spice Avenue
05.2017 - 03.2018
Beauty Therapist
Total E Day Spa
04.2016 - 01.2017
Bachelor of Law - Present -
Southern Cross University
Liquor Approved Management License -
ALH Group
Responsible Management of Licensed Venues -
ALH Group
Certificate III in Business -
Trades Queensland
Diploma of Beauty Therapy -
The Beauty House Academy
Year 11 -
Cleveland District State High School
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