CHELSEA SIMPKINS
Byron Bay,NSW
Summary
Outgoing, friendly, self-motivated and responsible individual with over 9 years of experience in customer facing roles. Bringing top-notch skills in oral and written communication, active listening and problem-solving skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Education Assistant, Special Needs
Richmond School District
01.2023 - 02.2024
- Provided support and assistant to full range of students with special needs such as, Autism, physical challenges, emotional/behavioural challenges, developmental disabilities and learning disabilities
- Worked effectively in collaboration with teachers for the success of the student
- Served as a liaison between parents, teachers, administrators, and other support staff to ensure seamless service delivery for all special needs students.
- Fostered positive relationships between special needs students and their general education peers through inclusive activities.
Receptionist
Onmi Richmond Hotel
07.2022 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Womens Support Worker/Youth Care Worker
Atira Womens Resource Society
11.2021 - 11.2022
- Entrusted to handle confidential and sensitive situations in professional matter
- Provided extensive physical, emotional and social support to families to live independent, fulfilling lives
- Provided childcare and led at risk children and youth, some with complex emotional/behavioural needs, in daily activities.
Supervisor
Harvest Golf And Country Club/Masa's Grill
05.2021 - 11.2021
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Provided excellent and professional hospitality to club members
- Successfully managed high volume restaurant/country club
- Created work schedules for each team member to fully staff shifts.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Citizenship Services Assistant/Receptionist
Citizenship, Immigration and Refugees Canada
11.2018 - 07.2020
- Scheduled Clients for office appointments
- Coordinated weekly Citizenship Ceremonies and Client testing sessions
- Clerical duties included data entry, copying, faxing and filing documents
- Interacted with clients by phone, email or in-person to provide information
- Scheduled Clients for office appointments
- Updated spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Retail Sales Associate
Lululemon Athletica
10.2019 - 03.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Achieved high levels of repeat business, establishing rapport with customers and remembering their preferences.
Server/Bartender/Brand Ambassador
Britannia Brewery
04.2017 - 04.2019
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted marketing efforts by representing the brewery at local events, promoting brand awareness and fostering community engagement.
- Enhanced customer satisfaction by providing exceptional product knowledge and personalized recommendations for craft beer selections.
Volunteer Intern
Surfing The Nations Humanitarian Organization
01.2018 - 04.2018
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Led youth in after school program through activities and schoolwork help
- Weekly community outreaches serving the communities needs
- Attended daily teachings and trainings for character development and leadership.
Education
Diploma - Educational Assistant
Coastal College of British Columbia
Vancouver, B.C., Canada12.2022
Certificate - Marketing Management - Public Relations
BCIT
Vancouver, B.C.04.2021
General Studies - General Studies
Langara College
Vancouver, B.C., CanadaSkills
- Customer service expertise
- Strong multitasking
- Highly reliable
- Clear and effective communication
- Complex Problem-Solving
- Product Knowledge
- Cash Register Operation
- Stocking and Receiving
Certification
- EMERGENCY FIRST AID & CPR LEVEL C CERTIFICATE
- NON-VIOLENT CRISIS INTERVENTION (NVCI) CERTIFICATE
- AUTISM, APPLIED BEHAVIOR ANALYSIS, AUGMENTATIVE AND ALTERNATIVE COMMUNICATIONS CERTIFICATE
- FOODSAFE
- SERVING IT RIGHT ALCOHOL SALES
References
- References available upon request
Timeline
Education Assistant, Special Needs
Richmond School District
01.2023 - 02.2024
Receptionist
Onmi Richmond Hotel
07.2022 - 02.2024
Womens Support Worker/Youth Care Worker
Atira Womens Resource Society
11.2021 - 11.2022
Supervisor
Harvest Golf And Country Club/Masa's Grill
05.2021 - 11.2021
Retail Sales Associate
Lululemon Athletica
10.2019 - 03.2020
Citizenship Services Assistant/Receptionist
Citizenship, Immigration and Refugees Canada
11.2018 - 07.2020
Volunteer Intern
Surfing The Nations Humanitarian Organization
01.2018 - 04.2018
Server/Bartender/Brand Ambassador
Britannia Brewery
04.2017 - 04.2019
Diploma - Educational Assistant
Coastal College of British Columbia
Certificate - Marketing Management - Public Relations
BCIT
General Studies - General Studies
Langara College
- EMERGENCY FIRST AID & CPR LEVEL C CERTIFICATE
- NON-VIOLENT CRISIS INTERVENTION (NVCI) CERTIFICATE
- AUTISM, APPLIED BEHAVIOR ANALYSIS, AUGMENTATIVE AND ALTERNATIVE COMMUNICATIONS CERTIFICATE
- FOODSAFE
- SERVING IT RIGHT ALCOHOL SALES
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