Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chelsea Tautau

Brisbane

Summary

I am a positive and professional individual who is looking to broaden my skills, knowledge and experience gained in Medical Reception, ready to take the next step to deliver high-quality service outcomes contributing to the team and Business success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administration/ Reception (Allied Health)

My Foot Dr (Healthia)
07.2019 - Current
  • Up keep of clinic and sterilising of equipment
  • Work across multiple Brisbane locations
  • Assist other clinics remotely
  • Train new reception employees; provide on going support and feedback of progress
  • Maintain high level of organization and always following correct procedures
  • Organise team meetings
  • Customer engagement – face to face, phone enquires and emails
  • Scheduling of appointments;
  • Updating and maintaining systems;
  • Up sell products within clinic
  • Daily banking and petty cash handling
  • Stock control
  • Monitoring reports; debts, cancellations
  • Ordering materials/ stock; and
  • Communicate with government agencies (Medicare, NDIS, DVA)
  • (permanent part-time)

Event Management Assistant for sporting and musical events on weekends

CAP SECURITY SERVICES
11.2018 - Current
  • (on-call casual)

Administration (Allied Health)

iOrthotics (Healthia)
01.2019 - 06.2019
  • Customer Service:
  • Answering and directing phone calls;
  • Responding to emails;
  • Assisting the lab technicians as required; and
  • Accounts support.
  • Dispatcher:
  • DHL – International;
  • Startrack – Domestic;
  • Organizing helpers during orthotic quality control;
  • Training of new staff;
  • Maintaining both incoming and outgoing orders (Production of workflow)
  • Office Maintain:
  • Maintaining office supplies (WINC)

Administration (Mining Industry)

Bluefield AMS Pty Ltd
09.2017 - 02.2018
  • Phone / Face to Face / Email 1st Contact Customer Service;
  • Office accounting support using QuickBooks, Receipt Bank, SpringAhead and Hub spot;
  • Monthly Reporting on business growth;
  • Correspondence with regulatory bodies;
  • Data Entry / Client File administration;
  • Calendar management;
  • Drafting correspondence to clients & other stakeholders;
  • New staff Inductions; and
  • Fire warden for floor level.
  • (6mth FT Contract)

Education

Diploma of Business -

Careers Australia
01.2015

Senior Certificate - Health & Physical Education, Food Textiles Technology, Humanities & Christian Education, Mathematics A

The Cathedral School of St. Ann & James
01.2015

Skills

  • Customer satisfaction first mindset
  • Making an ongoing contribution to organisation’s success while growing professionally;
  • Ability to adjust to the changing environment in any workplace
  • High Computer literacy (Office / Mac / QuickBooks, Receipt Bank, SpringAhead, Hub spot, Nookal)
  • Self-motivated, with strong desire to achievement, commitment, and goal orientation;
  • Bubbly/ Confident/ People person
  • Willing to take on other tasks as requested of me
  • Punctual, hard worker, fast learner and organize my time in completing tasks effectively; and
  • Encouraging and listening to staff feedback and contributions
  • Time management

Certification

  • RSA (2015)
  • Barista (Prepare and serve espresso coffee / Use Hygienic practices for food and safety) Certificate
  • First Aid Certificate

Timeline

Administration/ Reception (Allied Health)

My Foot Dr (Healthia)
07.2019 - Current

Administration (Allied Health)

iOrthotics (Healthia)
01.2019 - 06.2019

Event Management Assistant for sporting and musical events on weekends

CAP SECURITY SERVICES
11.2018 - Current

Administration (Mining Industry)

Bluefield AMS Pty Ltd
09.2017 - 02.2018

Senior Certificate - Health & Physical Education, Food Textiles Technology, Humanities & Christian Education, Mathematics A

The Cathedral School of St. Ann & James

Diploma of Business -

Careers Australia

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Chelsea Tautau