Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Toffolon

Victoria

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Proficient at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Fresh Department Manager

Woolworths
Newcomb, Vic
11.2022 - Current
  • Kept inventory purchases in line with demand to minimise loss.
  • Performed cycle counts and monthly inventory audits.
  • Hired and trained numerous team members to carry out department tasks.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Adhered to company initiatives and achieved established goals.

Postal Services Officer

Australia Post
Various Locations, Victoria
09.2021 - 11.2022
  • Operated mail processing equipment and manually sorted mail.
  • Processed payments and handled cash using point of sale (POS) computer system.
  • Help customers fill out change of address forms and reports for lost or stolen mail.
  • Utilised factors such as package shape and final destination to sort into correct bins for delivery.
  • Sold stamps, services and packaging.
  • Weighed parcels, calculating costs based on type, total weight and final destination.
  • Stocked shelves, racks and bins with new or transferred merchandise.
  • Kept work areas clean, neat and organised for optimal productivity and worker safety.

Team Member

Woolworths
Ocean Grove, Victoria
11.2016 - 09.2021
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Addressed customer needs, responding to specific requests.
  • Worked hard to learn required tasks quickly to maximise performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Rotated through series of different stations based on team needs.
  • Built and maintained working relationships with peers and upper management.
  • Trained new team members using approved training materials and information.
  • Stayed informed of company and store updates from leadership.

Education

Certificate IV in Education Support -

Teams Training
2023

Full Time Acting Program

Film And Television Studio
Melbourne, VIC
2021

Bellarine Sceondary Collage
Drysdale, VIC
2016

Skills

  • Team Building
  • First Aid/CPR
  • Reliable and Trustworthy
  • Organisation and Time Management
  • Planning
  • Decision-Making
  • Conflict Resolution
  • Self-Directed
  • Friendly, Positive Attitude
  • Leadership
  • Customer Relations
  • Problem Resolution
  • Communication
  • Flexible Schedule

Timeline

Fresh Department Manager

Woolworths
11.2022 - Current

Postal Services Officer

Australia Post
09.2021 - 11.2022

Team Member

Woolworths
11.2016 - 09.2021

Certificate IV in Education Support -

Teams Training

Full Time Acting Program

Film And Television Studio

Bellarine Sceondary Collage

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Chelsea Toffolon