Chelsea Toncic
Darley,VIC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Parts Specialist
Honda Motor Co
Caroline Springs, VIC
01.2024 - 11.2024
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Parts Specialist
Burson Auto Parts
Altona, VIC
05.2023 - 01.2024
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Barista
Ferguson Plarre Bakehouse
Manor Lakes, VIC
02.2021 - 05.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
Bakery Assistant
Coles Supermarket
Tarneit, VIC
02.2020 - 06.2020
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
Education
High School Diploma -
Manor Lakes P-12 College
Manor Lakes, VIC12.2021
Skills
- Fast learner
- Dedicated and strong work ethic
- Excellent communication skills
- Innovative thinking
- Computer savvy
- Teamwork and communication
- Works Well Under Pressure
- Customer service
- Professionalism and etiquette
Timeline
Parts Specialist
Honda Motor Co
01.2024 - 11.2024
Parts Specialist
Burson Auto Parts
05.2023 - 01.2024
Barista
Ferguson Plarre Bakehouse
02.2021 - 05.2023
Bakery Assistant
Coles Supermarket
02.2020 - 06.2020
High School Diploma -
Manor Lakes P-12 College