Chelsea Trimble
Summary
A higher education professional who is a positive, friendly, hard-working and dedicated team player. A natural leader creating continuous improvement through utilising strong communication,empathy and people skills.
My career goal is to continue to make an impact and enable positive growth within University settings. I am passionate about student experience and providing quality advice whilst recognising opportunities to streamline processes and maintain a healthy workplace culture. I am proud of the role that student central has in ensuring a memorable University experience and have a vested interest in the success of all students.
Overview
8
8
years of professional experience
Work History
Program Advisor
The University Of Newcastle
07.2022 - Current
- Key point of advice and support for students across their University Journey
- Undertake a range of student administration processes ranging from credit to graduation with a requirement of high attention to detail and competing priorities
- Work in collaboration with Program Convenors as well as various teams across the University to provide comprehensive support and advice of our program offerings
- Commitment to continuous improvement activities including systems, policies and procedures
- Embrace new technology and ways of working to offer up-to-date and efficient ways to navigate the student journey
- Involvement in University activities and events including orientation and graduation
Student Life Coordinator
The University Of Sydney
08.2021 - 07.2022
- Coordinated and supported delivery of student life programs and initiatives which support the delivery of key strategies and frameworks, are suitable for various cohorts across the University, are aligned to the student journey, and delivered at-scale via appropriate digital platforms, with a focus on Orientation, International, Transition and Financial Support.
- Supported the triage function of the Office of Student Life by providing case management support and referral to other University teams and/or external providers via peer support advisors and Student Life staff.
- Contributed to the development of materials and communications to increase awareness and effectiveness of student life programs.
- Provided advice and information regarding financial support to prospective students, their parents, and community members including participation in University open days and information days
- Process applications for general bursaries, interest-free loans
Senior Administrator (Team Leader) - Pathways
The University Of Newcastle
05.2020 - 08.2021
- Supervise and inspire frontline and support staff for the Pathways Centre at The University of Newcastle
- Dictate priorities and timelines to ensure high level of support throughout the student lifecycle
- Undertake high level admin for all pathways programs including expert knowledge of all student information systems
- Involvement in cross-collaboration with other teams and stakeholders throughout the University
- Responsible for sessional staff appointments and timesheet approval
- Manage continuous improvement of systems and processes within Pathways
- Responsibility for PRD completion along with progressions guidance and workforce planning
Student Liaison Officer
The University Of Newcastle
07.2019 - 04.2021
- Provide high level support for students within the Pathways programs at The University of Newcastle
- Organise all orientation events for incoming Pathways students
- Hold "Your Next Move" information sessions for students completing pathways and moving into their degree
- Provide career option support for current Pathways students
- Act as a triage for University wide support services for Pathways students.
- Active involvement in student retention for Pathways students
Administrative Assistant
The University Of Newcastle
01.2016 - 06.2019
- Frontline customer service for Pathways students at The University of Newcastle
- Conducts all student admin tasks throughout the lifecycle of a pathways program including admissions, enrolments, adverse circumstances, exams, results, completion of program
- Act as triage to other support service throughout the University
Education
Graduate Certificate in Human Resource Management - Human Resources
The University of Newcastle
Newcastle, NSW09.2017
Bachelor of Business - Human Resources
The University of Newcastle
Newcastle, NSW07.2014
Skills
- Team Leadership and mentoring
- Extensive and varied Higher Education experience (Hew 4 - Hew 7)
- Contributor to positive team culture
- Thrives under competing demands
- Planning and working to tight deadlines
- Excellent people skills including empathetic
- Commitment to continuous improvement
- Facilitator of stakeholder engagement
- Highly detail-oriented
- Cross institution engagement and relationship building
- Extensive knowledge of institution systems, policy and processes (serviceNOW, NUSTAR, CATS, TRIM)
Additional Information
- Completion of 3/4 modules of the eLAMP program for emerging leaders and managers
- Current First Aid Certificate
- Current Working With Children Check
References
Sarah Morris - University of Sydney
Student Life Team Lead
E: S.Morris@sydney.edu.au
What I enjoy
- People
- Interior Design
- Linen as a textile in all situations
Timeline
Program Advisor
The University Of Newcastle
07.2022 - Current
Student Life Coordinator
The University Of Sydney
08.2021 - 07.2022
Senior Administrator (Team Leader) - Pathways
The University Of Newcastle
05.2020 - 08.2021
Student Liaison Officer
The University Of Newcastle
07.2019 - 04.2021
Administrative Assistant
The University Of Newcastle
01.2016 - 06.2019
Graduate Certificate in Human Resource Management - Human Resources
The University of Newcastle
Bachelor of Business - Human Resources
The University of Newcastle
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