Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Vaughan

Wagga Wagga,NSW

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Enthusiastic Gas Station Attendant with 4 years of experience in service. Dedicated to comprehensively enhancing customer experiences through helpfulness and maintaining a clean workspace. Successful at restocking quickly and assisting customers. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.

Overview

5
5
years of professional experience

Work History

Crew Member

Best And Less
Wagga Wagga, NSW
03.2024 - Current
  • Greeted customers and provided excellent customer service.
  • Maintained a neat and organized sales floor.
  • Restocked shelves with new merchandise as needed.
  • Processed cash payments for customer purchases.
  • Operated the cash register to complete transactions.
  • Folded and hung clothing items according to store standards.
  • Adhered to all safety policies and procedures while handling products.
  • Cleaned fitting rooms after each customer use.
  • Answered phone calls from customers regarding inquiries about products or services offered by the store.
  • Replenished supplies such as hangers, bags and tags when necessary.
  • Helped maintain security within the store by keeping an eye out for shoplifters or suspicious activity.
  • Recovered clothing items from fitting rooms and returned to specified department areas.
  • Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
  • Achieved personal and store sales goals with sound customer service and sales protocol.

Console Operator

Shell Gas Station
Temora, NSW
09.2020 - 02.2024
  • Provided basic end-user troubleshooting and desktop support.
  • Utilized source control systems to manage software development cycle.
  • Streamlined work processes with the implementation of effective console operation protocols and procedures.
  • Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Addressed customer needs and made product recommendations to increase sales.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Upsold additional products and services to customers, increasing revenue.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Welcomed customers and helped determine their needs.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Set up new sales displays each week with fresh merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Performed cash, card and check transactions to complete customer purchases.
  • Greeted customers entering store and responded promptly to customer needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Stocked, tagged and displayed merchandise as required.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
  • Monitored and maintained organized work space, confirming efficient operations.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Managed inventory and restocked shelves as needed to maintain adequate product availability.
  • Delivered exemplary customer service and warmly greeted guests.
  • Assisted in maintaining back room operations by unloading deliveries.
  • Maintained a clean and organized store environment for improved customer experience.

Crew Member

Temora MacDonalds
Temora, NSW, NSW
07.2019 - 07.2021
  • Collaborated with team members to complete orders.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Offered suggestions for process improvements that ultimately led to more efficient operations within the store location.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Became familiar with products to answer questions and make suggestions.
  • Completed milkshakes and ice cream desserts for customers.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Took orders, prepared meals, and collected payments.

Education

High School Diploma -

Temora High School
Temora, NSW
09.2019

Skills

  • Quality Control
  • Inventory Restocking
  • Store Opening and Closing
  • Food Safety Compliance
  • Inventory Maintenance
  • Vehicle Maintenance
  • Customer service and assistance
  • Time Management

Timeline

Crew Member

Best And Less
03.2024 - Current

Console Operator

Shell Gas Station
09.2020 - 02.2024

Crew Member

Temora MacDonalds
07.2019 - 07.2021

High School Diploma -

Temora High School

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Chelsea Vaughan