Chelsea Walsh
Coorparoo,Qld
Summary
Seeking my next challenge that allows me to utilize my interpersonal skills, excellent time management, and problem-solving abilities. As an organized and dependable person, I excel at managing multiple priorities with a positive attitude and am eager to take on additional responsibilities to achieve team goals.
Overview
10
10
years of professional experience
Work History
Host/Bar Team Leader
Osteria Epocca
06.2023 - 05.2024
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
- Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
- Pleasantly interacted with customers during busy periods to promote fun, positive environment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Aged Care & Disability Support Worker
Self Employed
04.2020 - Current
- Provided comprehensive emotional, physical, and mental support to clients.
- Coordinated care effectively with healthcare and support professionals.
- Built strong interpersonal relationships with clients, fostering trust and respect through empathy.
- Assisted clients in achieving personal goals through targeted skill-building activities.
- Ensured a safe and inclusive environment for clients, enforcing policies consistently.
- Organized outings and social events to promote community integration.
- Collaborated closely with therapists and specialists to implement prescribed interventions.
- Engaged in ongoing professional development to stay updated on best practices in disability support.
Bar Attendant
The Craft & Co.
01.2018 - 04.2020
- Efficient at serving and preparing drinks as well as offering advice on various beverages
- Successfully manage client queries and any concerns or complaints in a professional and resolution-driven manner
- Increased repeat business by providing exceptional customer service and building rapport with patrons
- Assisted with event planning and execution for special occasions held at the venue, creating memorable experiences for guests.
- Strengthened brand reputation by consistently delivering excellent customer service that exceeded expectations.
- Developed rapport with regular customers, fostering a sense of community within the establishment.
- Contributed to team success by cross-training in various roles such as server or host when needed, demonstrating adaptability and versatility.
- Fulfilled additional duties beyond standard serving tasks such as participating in training sessions or assisting in menu development.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer Solutions / Admin Assistant
Amar Designs
03.2016 - 01.2018
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Managed travel arrangements and transportation services as needed.
- Consulted with leadership to identify processes requiring improvement to support growth and success.
- Streamlined office processes by implementing efficient organizational strategies and time management techniques.
- Efficiently assisted with photo shoots
- Careful operation of forklifts to lift, place and remove goods at high levels
- Loaded, unloaded, and moved material to and from storage and production areas.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasks/projects.
- Volunteered to help with special projects of varying degrees of complexity.
Sales Assistant / Assistant Shift Manager
JB HIFI
07.2014 - 03.2016
- Excellent at determining customer requirements and advising on product range, price, delivery and warranties
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
First Aid Level 2 -
St. John’s Ambulance
Brisbane, QLD10.2023
Responsible Servicing of Alcohol -
Online
Brisbane, QLD08.2023
Skills
- Proactive, motivated and committed
- Problem-Solving
- Process Optimization
- Team Player
- Time Management
- Friendly and outgoing
- Adaptable and Flexible
- Building rapport
- Interpersonal Skills
- Calm Under Pressure
References
- SCOTT, The Craft & CO. MANAGER, 0401 502 181
- RYAN, Amar designs MANAGER, 0413 147 734
- NADINA, Support COORDINATOR, 0407 152 202
Timeline
Host/Bar Team Leader
Osteria Epocca
06.2023 - 05.2024
Aged Care & Disability Support Worker
Self Employed
04.2020 - Current
Bar Attendant
The Craft & Co.
01.2018 - 04.2020
Customer Solutions / Admin Assistant
Amar Designs
03.2016 - 01.2018
Sales Assistant / Assistant Shift Manager
JB HIFI
07.2014 - 03.2016
First Aid Level 2 -
St. John’s Ambulance
Responsible Servicing of Alcohol -
Online
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