Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Chelsea Walsh

Milton,QLD

Summary

Seeking my next challenge that allows me to utilize my interpersonal skills, excellent time management, and problem-solving abilities. As an organized and dependable person, I excel at managing multiple priorities with a positive attitude and am eager to take on additional responsibilities to achieve team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Host/Bar Team Leader

Osteria Epocca
06.2023 - 05.2024
  • Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages
  • Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance
  • Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers
  • Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry
  • Pleasantly interacted with customers during busy periods to promote fun, positive environment
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Aged Care & Disability Support Worker

Self Employed
04.2020 - Current
  • Provided comprehensive emotional, physical, and mental support to clients
  • Coordinated care effectively with healthcare and support professionals
  • Built strong interpersonal relationships with clients, fostering trust and respect through empathy
  • Assisted clients in achieving personal goals through targeted skill-building activities
  • Ensured a safe and inclusive environment for clients, enforcing policies consistently
  • Organized outings and social events to promote community integration
  • Collaborated closely with therapists and specialists to implement prescribed interventions
  • Engaged in ongoing professional development to stay updated on best practices in disability support.

Customer Solutions / Admin Assistant

Amar Designs
01.2018 - 04.2020
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Managed travel arrangements and transportation services as needed
  • Consulted with leadership to identify processes requiring improvement to support growth and success
  • Streamlined office processes by implementing efficient organizational strategies and time management techniques
  • Efficiently assisted with photo shoots
  • Demonstrated adaptability by quickly mastering new software applications as needed for various tasks/projects
  • Volunteered to help with special projects of varying degrees of complexity.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Streamlined internal communication among team members by utilizing collaboration tools like Slack or Microsoft Teams effectively during project coordination efforts.

Bar Attendant

The Craft & Co.
03.2016 - 01.2018
  • Efficient at serving and preparing drinks as well as offering advice on various beverages
  • Successfully manage client queries and any concerns or complaints in a professional and resolution-driven manner
  • Assisted with event planning and execution for special occasions held at the venue, creating memorable experiences for guests
  • Strengthened brand reputation by consistently delivering excellent customer service that exceeded expectations
  • Developed rapport with regular customers, fostering a sense of community within the establishment
  • Contributed to team success by cross-training in various roles such as server or host when needed, demonstrating adaptability and versatility
  • Fulfilled additional duties beyond standard serving tasks such as participating in training sessions or assisting in menu development
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Sales Assistant / Assistant Shift Manager

JB HIFI
07.2014 - 03.2016
  • Excellent at determining customer requirements and advising on product range, price, delivery and warranties
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients
  • Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Education

Diploma of Business -

Aurora Training
Brisbane, QLD

Cert 3 in Tourism -

Brisbane QLD TAFE
Brisbane, QLD

Skills

  • Proactive
  • Motivated
  • Committed
  • Problem-Solving
  • Process Optimization
  • Team Player
  • Time Management
  • Friendly and outgoing
  • Adaptable and Flexible
  • Building rapport
  • Interpersonal Skills
  • Calm Under Pressure

References

  • RYAN, Amar Designs, MANAGER, 0413 147 734
  • NADINA, Support, COORDINATOR, 0407 152 202
  • HAMISH, The Craft & Co., MANAGER, 0493 397 581

Certification

Cert 3 in Hospitality


Responsible Service of Alcohol


Working with Children check


First Aid level 1





Timeline

Host/Bar Team Leader

Osteria Epocca
06.2023 - 05.2024

Aged Care & Disability Support Worker

Self Employed
04.2020 - Current

Customer Solutions / Admin Assistant

Amar Designs
01.2018 - 04.2020

Bar Attendant

The Craft & Co.
03.2016 - 01.2018

Sales Assistant / Assistant Shift Manager

JB HIFI
07.2014 - 03.2016

Diploma of Business -

Aurora Training

Cert 3 in Tourism -

Brisbane QLD TAFE

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Chelsea Walsh