Chelsea Washington
Melbourne,VIC
Summary
Highly successful Franchise Owner with solid background in marketing operations. Directs business activities with proven expertise in strategic planning, marketing and staff leadership. Expert in driving consistent growth. Talented manager bringing strong record of accomplishment in building successful in marketing industry businesses. Natural leader with motivational approach to inspiring employee performance. Skilled at connecting with customers and cultivating brand loyalty.
Overview
16
16
years of professional experience
Work History
Liquor Store Manager
Supervalue
08.2013 - 09.2014
Liquor Store Manager
Liquorland
02.2012 - 07.2013
- Established clear expectations for staff performance through well-defined job descriptions, performance metrics, and ongoing feedback.
- Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placement.
- Maintained a clean and safe environment for customers and employees by enforcing strict adherence to company policies and procedures.
- Resolved customer complaints promptly and professionally, leading to increased customer loyalty and repeat business.
Housekeeper
SKYCITY Grand Hotel
06.2010 - 11.2011
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Cleaner Supervisor
Spotless Facitlies Services NZ
12.2009 - 03.2010
- Coordinated seamlessly with facility managers at various job sites to provide comprehensive cleaning solutions that met their specific requirements and exceeded their expectations.
- Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
- Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
- Ensured consistent high-quality service by conducting regular inspections of completed work areas.
- Collaborated with other supervisors to develop best practices and share knowledge across teams for continuous improvement efforts.
- Provided clear expectations for staff behavior and performance standards while maintaining open lines of communication regarding any concerns or suggestions they had about improving their work environment.
- Increased client satisfaction by providing customized cleaning solutions based on their specific needs and preferences.
- Reduced employee turnover through effective training, mentoring, and performance evaluations of cleaning staff.
- Established an effective preventative maintenance program for cleaning equipment, minimizing downtime and repair expenses.
Waitress Supervisor
Stampede Bar And Grill
04.2008 - 03.2009
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Customer Service Representative
Michael Hill Jewellers
11.2007 - 03.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Managing Director
Cindys Beauty Bar
05.2013 - 07.2019
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
- Monitored and coordinated workflows to optimize resources.
- Optimized resource allocation for improved efficiency and profitability across all departments.
- Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Managed risk effectively by instituting comprehensive mitigation strategies across the organization''s operations.
- Led cross-functional teams to achieve company-wide growth objectives, fostering collaboration and innovation.
- Established a high-performing executive team, recruiting top talent from diverse industries to drive organizational excellence.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
Franchise Owner
Abfab Window Cleaning
06.2020 - 12.2023
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Spearheaded local charitable initiatives on behalf of the franchise brand, enhancing public perception and goodwill within the community.
- Organized successful community events promoting the franchise''s brand to drive increased awareness and customer engagement.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
- Evaluated competitor strategies regularly to stay ahead of industry developments and maintain a competitive edge in the marketplace.
- Fostered an inclusive workplace culture emphasizing teamwork and open communication among employees which led to higher employee retention rates.
- Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
- Conducted regular performance evaluations for staff members to identify areas of improvement and implement necessary changes promptly.
- Adapted to rapidly changing industry trends by remaining knowledgeable about new products, technologies, and competitor offerings.
- Cultivated strong relationships with customers via in-store connections and strong social media presence.
- Developed comprehensive, well-organized financial records to maintain accuracy and facilitate efficient business management.
- Devised strategic business plan and aligned decisions with long-term vision to achieve consistent success in Type market.
- Streamlined operations for improved efficiency by investing in advanced technology and staff training programs.
- Continuously monitored store appearance ensuring it met franchisor''s visual standards; conducting frequent maintenance checks and improvements as needed.
- Ran business effectively to consistently achieve at least Number% of goal each year.
- Implemented inventory control systems to reduce waste and optimize product ordering processes, thereby improving profitability.
Education
Ncea Level 3 - Drama
Rosehill College Auckland
Papakura Auckland Nz 11.2007
Sports Leadership - Physical Education
MIT
Manukau11.2007
Skills
- Brand Compliance
- Franchise Relations
- Operations Management
- Small business operations
- Verbal and written communication
- Relationship Building
- Customer Relations
- Project estimating
- Quality Management Systems
- Client Service
- Staff Management
- Strategic Planning
- Sales Leadership
- Staff hiring
- Project Management
- Business launch
- Employee Development
- Business Management
- Bidding processes
- Sales management
- Team Oversight
- Negotiation
- Partnership Development
- Business Planning
- Financial Management
- Marketing
- Cost Reduction
- Business Development
- Talent Development
Timeline
Franchise Owner
Abfab Window Cleaning
06.2020 - 12.2023
Liquor Store Manager
Supervalue
08.2013 - 09.2014
Managing Director
Cindys Beauty Bar
05.2013 - 07.2019
Liquor Store Manager
Liquorland
02.2012 - 07.2013
Housekeeper
SKYCITY Grand Hotel
06.2010 - 11.2011
Cleaner Supervisor
Spotless Facitlies Services NZ
12.2009 - 03.2010
Waitress Supervisor
Stampede Bar And Grill
04.2008 - 03.2009
Customer Service Representative
Michael Hill Jewellers
11.2007 - 03.2008
Ncea Level 3 - Drama
Rosehill College Auckland
Sports Leadership - Physical Education
MIT
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