Chelsea Wong
Melbourne,Australia
Summary
A proactive and solution-oriented Senior Production Manager with extensive experience in managing supplier relationships and overseeing the entire end-to-end product development lifecycle. Adept at leveraging trilingual communication skills for effective collaboration and negotiation with offshore suppliers. Known for exceptional organizational skills, attention to detail, and the ability to manage complex projects from concept to delivery. Proven track record in driving efficient processes, resolving operational challenges, and ensuring seamless coordination between cross-functional teams and external stakeholders. Committed to delivering high-quality products that exceed customer expectations, while maintaining strong stakeholder relationships in dynamic and fast-paced environments.
Overview
11
11
years of professional experience
Work History
Senior Production Manager
Sourci
07.2024 - Current
- Build and maintain relationships with key stakeholders and suppliers (offshore & domestic)
- Manage product production, supplier negotiations, and pricing
- Ensure factories in China meet quality standards and timelines
- Lead the whole Production Division Team, providing guidance and fostering a productive work environment
- Coordinate with departments to meet deadlines, monitor key dates, and update Accounts Management team
- Oversee international QC processes and drive continuous improvement
- Manage logistics with local and international freight forwarders
- Ensure clear communication with external teams across the business
- Collaborate with Design/Product teams to meet customer briefs
- Direct initiatives in the China office to align cross-border efforts with company goals
- Refine production processes to enhance efficiency
- Analyse production data to improve performance and mitigate risks
- Implement sustainability initiatives in production to align with company goals
Production Manager
Sourci
07.2023 - 07.2024
- Manage manufacturing and end-to-end accounts
- Build and maintain supplier relationships (offshore & domestic)
- Oversee supplier production, pricing, and quality standards
- Collaborate with teams to meet deadlines and ensure progress reporting
- Maintain international QC processes and liaise with freight forwarders
- Ensure clear communication with external teams and stakeholders
- Work with design teams to meet customer briefs
- Oversee projects through the China office and support production improvements
Production Manager
Helen O’Connor
10.2022 - 06.2023
- Managed manufacturing and end-to-end accounts
- Built and maintained relationships with offshore and domestic suppliers
- Oversaw product management, supplier production, and price negotiations
- Managed sales reporting, operations, and KPIs
- Coordinated critical paths and communicated progress to customers
- Maintained quality control (domestic & offshore)
- Managed logistics with local and international freight forwarders
- Ensured effective communication with external teams
- Worked with design teams to meet customer briefs
Content & Product Manager
Brand Collective – Volley
03.2022 - 10.2022
- Managed brand collaborations, achieving KPIs and securing repeat partnerships
- Oversaw supplier production, critical paths, and marketplace product management
- Coordinated shipments with warehouses to meet customer delivery requirements
- Produced engaging content to drive high conversion rates
Product & Sales Coordinator
Brand Collective – Volley
04.2021 - 03.2022
- Coordinated offshore production processes from purchase orders to delivery
- Managed BOM costings in AP21 and oversaw production shipments
- Liaised with customers and warehouses to fulfill sales orders and EDIs
Ecommerce Customer Service Officer
Brand Collective
09.2020 - 04.2021
Senior Sales Assistant
Brand Collective
11.2018 - 09.2020
Assistant Buyer (Internship)
Brand Collective
09.2019 - 03.2020
General Merchandise & Apparel Team Member
Kmart Australia
01.2014 - 09.2019
Education
Associate Degree of Fashion Design & Technology -
RMIT
01.2020
Bachelor of Fashion Design - Honours -
RMIT
01.2020
High School Degree -
Mount Saint Joseph Girls’ Collage
01.2017
Skills
- Team Leadership & Collaboration
- Supplier & Client Management
- Production & Manufacturing Management
- Supply Chain & Logistics Management
- Negotiation & Cost Optimisation
- Quality Control & Process Improvement
- Data Analysis & Reporting
- Inventory & Merchandise Planning
- Accounts Management & KPI Tracking
- Ecommerce Management & Content Creation
- Problem Solving & Decision Making
- Attention to Detail & Proactive Approach
- Verbal & Written Communication
- Microsoft Office & AP21 System Proficiency
- Ability to Work Under Pressure & Autonomy
Languages
English
Cantonese
Mandarin
French
Portuguese
Timeline
Senior Production Manager
Sourci
07.2024 - Current
Production Manager
Sourci
07.2023 - 07.2024
Production Manager
Helen O’Connor
10.2022 - 06.2023
Content & Product Manager
Brand Collective – Volley
03.2022 - 10.2022
Product & Sales Coordinator
Brand Collective – Volley
04.2021 - 03.2022
Ecommerce Customer Service Officer
Brand Collective
09.2020 - 04.2021
Assistant Buyer (Internship)
Brand Collective
09.2019 - 03.2020
Senior Sales Assistant
Brand Collective
11.2018 - 09.2020
General Merchandise & Apparel Team Member
Kmart Australia
01.2014 - 09.2019
Bachelor of Fashion Design - Honours -
RMIT
High School Degree -
Mount Saint Joseph Girls’ Collage
Associate Degree of Fashion Design & Technology -
RMIT
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