Kelly McCormack
Perth,WA
Summary
Dynamic Cleaner Supervisor with ISS Facility Services, skilled in enhancing team productivity and ensuring high sanitation standards. Proven ability to train and motivate staff while managing inventory effectively. Recognized for streamlining processes, fostering a collaborative environment, and consistently exceeding client satisfaction through exceptional service delivery.
Overview
14
14
years of professional experience
Work History
Cleaner Supervisor
ISS Facility Services
09.2021 - Current
- Partnered closely with facility managers at diverse job locations to implement thorough cleaning solutions that addressed unique needs and exceeded anticipated outcomes.
- Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
- Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
- Ensured consistent high-quality service by conducting regular inspections of completed work areas.
- Provided clear expectations for staff behaviour and performance standards while maintaining open lines of communication regarding any concerns or suggestions they had about improving their work environment.
- Maintained a safe working environment for staff members by enforcing strict adherence to safety guidelines and protocols.
- Streamlined processes to enhance efficiency, reducing waste and improving productivity.
- Exhibited honesty and trustworthiness, fostering a transparent and ethical work environment.
- Upheld physical fitness and strength, enabling the handling of demanding tasks and maintaining workplace safety.
- Managed inventory of stock consumables, ensuring availability and proper use of resources.
- Maintained reliability in performance, consistently meeting deadlines and upholding company standards.
- Delivered high-quality customer service, addressing all aspects of client satisfaction and issue resolution.
- Managed rosters to optimize staff scheduling and meet operational needs.
- Coordinated event organization,overseeing logistics and execution to ensure successful outcomes.
Senior Hairdresser
Chantilly's Hair Design
02.2016 - 07.2021
- Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
- Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
- Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
- Assisted management with inventory control by tracking product usage accurately and placing timely orders for restocking supplies as needed.
- Attended industry conferences and workshops to stay current on the latest trends, techniques, and products in hairstyling.
- Increased salon revenue through upselling additional services and retail product sales.
- Expanded clientele base through effective networking at community events and generating positive word-of-mouth referrals.
- Evaluated and adjusted client treatments based on their unique hair type, texture, and condition, ensuring optimal results and satisfaction.
- Streamlined appointment scheduling and client communication to maximize efficiency in salon operations.
- Delivered creative haircuts, colour treatments, extensions, perms, straightening treatments, updos, styling services that met or exceeded clients'' expectations consistently.
Team Leader
Tesco's Extra Family Dining
09.2014 - 01.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Assist with creating breakfast, lunch and dinner menus.
- Kitchen hand preparation.
- Food preparation.
Cleaner
Department of Transport
01.2013 - 01.2014
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Construction and Domestic Cleaner
Self-employeed
01.2011 - 01.2013
- Received positive feedback from clients on punctuality, professionalism, and attention to detail in each cleaning job completed.
- Developed strong relationships with clients through open communication channels regarding their preferences concerning cleanliness standards.
- Enhanced the appearance of homes by performing deep-cleaning tasks such as shampooing carpets and washing windows.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Key hand overs
Education
Some College (No Degree) - Pacific Supervisory Mastery Programme
ECU ISS
Perth, WA01-2023
Some College (No Degree) - Certificate ||| in Business
Alffie Online Course
Perth, WA08-2018
Some College (No Degree) - Food And Nutrition
E-Learning Elior
Perth, WA11-2015
No Degree - Hairdressing
Balga Tafe
Perth, WA01-1999
Skills
- Cleaning practices
- Training and mentoring
- Staff training and development
- Cleaning and sanitation
- Performance evaluation
- Sanitation standards
- Staff scheduling
- Housekeeping
- Team building
- Staff motivation
- Inventory control
- Staff training
- Facility inspection
- Standards compliance
- Waste disposal
- Health and safety
- Policy enforcement
- Chemical handling
- Scheduling
- Cleaning techniques
Timeline
Cleaner Supervisor
ISS Facility Services
09.2021 - Current
Senior Hairdresser
Chantilly's Hair Design
02.2016 - 07.2021
Team Leader
Tesco's Extra Family Dining
09.2014 - 01.2016
Cleaner
Department of Transport
01.2013 - 01.2014
Construction and Domestic Cleaner
Self-employeed
01.2011 - 01.2013
Some College (No Degree) - Pacific Supervisory Mastery Programme
ECU ISS
Some College (No Degree) - Certificate ||| in Business
Alffie Online Course
Some College (No Degree) - Food And Nutrition
E-Learning Elior
No Degree - Hairdressing
Balga Tafe
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