CHELSEE POPLE
Brisbane,Australia
Summary
Experienced, hardworking and driven in fast paced retail and hospitality environments. Possesses an innate ability and can-do attitude to lead others and produce dynamic, long-lasting results in customer service. An extraordinary work-ethic, never doing anything in halves. Technical proficiency in MS Office, POS systems and GIS software. I have graduated with a bachelor’s degree in Wildlife Science and Agribusiness at the University of Queensland. I seek to gain experience and employment in the wildlife and animal science industry, yet I am open to apply my knowledge in different avenues. I am incredibly passionate about wildlife ecology, rehabilitation, land management and environmental conservation. My overarching objective is to be able to make a positive contribution to many sectors in the industry throughout my career.
Overview
8
8
years of professional experience
Work History
Disability Support Worker
Master Care Support Services
02.2025 - Current
- I currently work as a casual disability support shift worker, alongside Master Care Support Services. I assist participants in completing daily self-care and social activities to help promote independence and ultimately maximise their quality of life. Some of which include, assisted feeding, cleaning, transportation and basic self-care.
Assistant Store Manager
JPL Group
03.2019 - 04.2025
- I still currently work at Prouds JPL on a casual basis. I decided to leave the full-time position in order to apply for jobs in my desired field.
- Organise schedules, workflows and shift coverage to meet expected business objectives.
- Maintain inventory accuracy via stock-takes and reconciling discrepancies.
- Assign daily tasks to team members to optimize group productivity.
- Perform general office duties including answering phones, preparing and editing emails to suppliers and clients and providing excellent customer service.
- Exceed KPI’s including: average dollar, items per sale, margin, net budget and more as well as merchandising in store.
- Equipped in managing the store and coaching team recruits in selling and back of house operations.
Customer Service Assistant and ‘Delivery Expert’
Domino’s Pizza
11.2017 - 03.2019
- Engaged in conversation with customer to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction with great knowledge and friendly service.
- Adjusted bills and refunds to resolve customer’s service or billing complaints.
- Experienced in opening and closing the store whilst completing safe drops.
- Preparing, cooking and packaging foods whilst maintain high quality hygienic standards.
Education
Wildlife Science And Agribusiness -
University of Queensland
01.2023
Completion of Grade Twelve Education -
Sheldon College
Brisbane, QLD01.2017
Timeline
Disability Support Worker
Master Care Support Services
02.2025 - Current
Assistant Store Manager
JPL Group
03.2019 - 04.2025
Customer Service Assistant and ‘Delivery Expert’
Domino’s Pizza
11.2017 - 03.2019
Wildlife Science And Agribusiness -
University of Queensland
Completion of Grade Twelve Education -
Sheldon College
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