Resourceful Office Manager with more than 10 years of experience optimising office procedures and overseeing operations. Skilled in schedule management, efficiency solutions and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Hi, I’m
Chelsey Barton
Office Manager
Newtown,QLD
Summary
Overview
15
years of professional experience
Work History
Toowoomba Sensitive FreightToowoomba , QLD
Office/Administrative Manager
01.2019 - Current
Job overview
- Daily running of business operations for small business. Including, quoting, invoicing, customer communication, budgeting, accounting, marketing, employee management including payroll and relevant business communication with departments and /or companies.
- Manage busy calendar for executive team, planning and preparing meetings and communications.
- Planned and controlled budgets for contracts, equipment and supplies.
- Identified and solved problems to enhance management and business direction.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Tracked and analyzed expenditures to deliver budgets and financial reports.
- Evaluated and implemented new systems and procedures to maintain regulatory compliance.
- Created and maintained organised systems to ensure smooth running of operations and daily business.
Exit internationalDarwin, NT
Administration Assistant
09.2014 - 09.2017
Job overview
- First point of contact for highly sensitive non profit organisation.
- Answered calls with friendly and polite approach to assist callers with information regarding end of life choices.
- Conducted troubleshooting for simple technical issues.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to correct information.
- Transcribed videos to text for inclusion in online book subscription service.
- Data and mapping for client and customer locations to facilitate meetings and gatherings.
- High attention to caller state of mind and exceptional handling of difficult emotional situations.
King of KnivesDarwin, NT
Store Manager
01.2012 - 01.2013
Job overview
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Updated POS system with new products and promotional offers.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
Score PacificDarwin, NT
Administrative Assistant
09.2008 - 09.2010
Job overview
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Created travel arrangements for senior managers according to their requirements.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed database systems containing customer contact information.
Education
Toowoomba State High SchoolToowoomba
High School Diploma
11-2006
University Overview
Skills
- High Quality Detail Orientated
- Self-Motivated
- Exceptional Verbal and Written Communication
- Interpersonal Skills and People Orientated
- Planning and Prioritization
- Problem-Solving
- Event Coordination
- Strategic Planning
- Scheduling and Calendar Management
- Organisation and Multitasking
- Creative Solutions
Timeline
Office/Administrative Manager
Toowoomba Sensitive Freight
01.2019 - Current
Administration Assistant
Exit international
09.2014 - 09.2017
Store Manager
King of Knives
01.2012 - 01.2013
Administrative Assistant
Score Pacific
09.2008 - 09.2010
Toowoomba State High School
High School Diploma
Referees
Referees
Sam Collings - Owner Operator at Toowoomba Sensitive Freight: 0400 793 898
Kerri Dennis - Business Manager at Exit International: 1300 10 3948
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