Chelsey-Lea Openshaw
Cleveland,QLD
Summary
A law graduate with a strong passion in helping people. I pride myself on my ability to connect well to others and build relationships. I am ambitious and enthusiastic and always try to maintain a positive outlook. I am eager to apply my skills gained in my degree and experience to a new role that genuinely makes a difference
Overview
6
6
years of professional experience
Work History
Contractor Paralegal
Settle Easy
04.2023 - Current
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Communicated with clients and collected information to research cases and prepare settlement offers.
- Analysed legal documents and identified pertinent issues for clients.
- Managed approximately 20 settlements per month
Paralegal
Macfie Curlewis Spiro Lawyers
06.2022 - 02.2023
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Conducted detailed client intakes and entered information into company database.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Created and finalized contracts and other legal documents for clients.
- Communicated with clients and collected information to research cases and prepare settlement offers.
- Exceptional diary and schedule maintenance
Conveyancing and Litigation Paralegal
McCarthy Durie Lawyers
09.2019 - 05.2023
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Completed data entry of legal documents into electronic filing systems.
- Developed and maintained positive relationships with clients and colleagues.
- Diligently edited legal correspondence for grammar and spelling.
- Scheduled and made appointments for 3 solcitiors and 1 Director.
- Prepared and processed invoices for attorney billing.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Customer Service Supervisor
Woolworths
04.2017 - 11.2019
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Implemented feedback system for customers to provide comments and suggestions to improve service.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Bachelor of Law And Justice (Honours) -
Queensland University of Technology
Brisbane, QLD06.2022
Carmel College
Thornlands, QLD11.2015
Skills
- Case Support Skills
- Online Research
- Legal Documentation
- Customer Relationship Management
- Active Listening
- Highly organised
- Quick learner
- Teamwork
- Logical thinker
- Self-motivated
- Client focused
- Conversant with a range of stakeholders
Timeline
Contractor Paralegal
Settle Easy
04.2023 - Current
Paralegal
Macfie Curlewis Spiro Lawyers
06.2022 - 02.2023
Conveyancing and Litigation Paralegal
McCarthy Durie Lawyers
09.2019 - 05.2023
Customer Service Supervisor
Woolworths
04.2017 - 11.2019
Bachelor of Law And Justice (Honours) -
Queensland University of Technology
Carmel College
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