Chelsey-Lee Asovale
Summary
I am skilled at building customer loyalty and addressing concerns, using active listening and critical thinking to improve user experiences and optimize service at Scenic World. With a solid foundation in maintaining cleanliness and ensuring safety, coupled with a talent for relationship-building, I have consistently improved customer satisfaction and operational efficiency.
Having developed strong teamwork and customer service skills in a fast-paced environment, I am now looking to transition into a new field. I am proficient in communication and problem-solving, ensuring tasks are completed accurately and efficiently. I'm eager to apply these transferable skills to make a meaningful contribution in a new role.
Overview
13
13
years of professional experience
Work History
Experience Planner
Scenic World
05.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cleaner
TTA Cleaning Services
01.2012 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Bar Gaming Attendant
Katoomba RSL
10.2021 - 05.2022
- Enhanced customer experience by providing attentive service and maintaining a welcoming atmosphere.
- Maintained clean and organized gaming areas, contributing to a safe and enjoyable environment for patrons.
- Promoted responsible gambling practices by monitoring guest behaviour and intervening when necessary.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
- Conducted routine maintenance checks on gaming machines, identifying any malfunctions or required repairs promptly.
Education
Bachelor's of Education - Religion
Australian Catholic University
Strathfield, NSW12-2025
Diploma - Education
Western Sydney University- The College
Sydney, NSW11-2020
Winmalee High School
Winmalee, NSW01-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Relationship building
- Complaint resolution
- Professional telephone demeanor
- Scheduling
- Patience and empathy
- Cleanliness maintenance
- Cash handling proficiency
- Workplace safety awareness
Languages
Samoan
Timeline
Bar Gaming Attendant
Katoomba RSL
10.2021 - 05.2022
Experience Planner
Scenic World
05.2018 - Current
Cleaner
TTA Cleaning Services
01.2012 - Current
Bachelor's of Education - Religion
Australian Catholic University
Diploma - Education
Western Sydney University- The College
Winmalee High School
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