Chelsey Lemusu
Hillcrest
Summary
Energetic and detail-oriented professional with a strong background in retail, customer engagement, and operational coordination. Skilled in managing high-volume environments, building positive client relationships, and adapting to changing priorities. Passionate about teamwork, brand values, and delivering premium service — ready to bring organisation, accuracy, and enthusiasm to her next venture.
Overview
9
9
years of professional experience
Work History
Recovery Centre Assistant
Mind Body Recovery
Hillcrest
05.2025 - Current
- Support clients through multiple recovery services including infrared sauna, contrast therapy, and compression therapy.
- Act as a front-line representative for the brand, ensuring every client feels seen, supported, and valued.
- Manage changing priorities and high-traffic periods with confidence and calm.
- Communicate clearly and empathetically, adapting to the needs of first-time and hesitant clients.
Retail Assistant
Rockwear Activewear
Loganholme
02.2020 - 06.2020
- Delivered exceptional customer service aligned with fitness and lifestyle values.
- Advised customers on fit, function, and style to ensure confidence in their purchases.
- Adapted quickly to new stock, fast-changing floor plans, and team targets.
- Worked collaboratively to meet and exceed store performance goals.
Shift Manager
KFC
Browns Plains
01.2017 - 02.2020
- Supervised and motivated team members to meet service and quality standards.
- Managed stock levels, ordering, and shift scheduling.
- Resolved customer concerns promptly and professionally.
- Maintained high performance in fast-paced, high-pressure settings.
Education
Diploma - Business
Certificate III - Business Management
Certificate III & IV - Fitness
Certificate - Early Childhood Education
Skills
- Inventory & Stock Control
- Customer service
- Team collaboration
- Conflict resolution
- Team Leadership & Collaboration
- Community Building & Engagement
- Premium Customer Service
- Fast-Paced Decision Making
- Adaptability & Time Management
Interests And Achievements
- Competitive netball, touch football, and rugby union player
- Professional dragon boat paddler; awarded Female Paddler of the Year
- Passion for health, fitness, and continuous self-improvement
Education And Certifications
- Diploma in Business
- Certificate in Early Childhood Education
- Certificate III in Business Management
- Certificate III & IV in Fitness
Affiliations
- Professional Dragon Boat Paddler
- Netball Fanatic
- Social Touch Football
- Rugby Union as a side gig
Accomplishments
- Female Paddler of the Year in my first year of Dragon Boating
Timeline
Recovery Centre Assistant
Mind Body Recovery
05.2025 - Current
Retail Assistant
Rockwear Activewear
02.2020 - 06.2020
Shift Manager
KFC
01.2017 - 02.2020
Diploma - Business
Certificate III - Business Management
Certificate III & IV - Fitness
Certificate - Early Childhood Education
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