Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chelsey Mayhew

Grafton

Summary

Ethical Community Service Worker competent at providing effective and professional support to the public and people at risk within the community. Strengths include trauma informed care, rapport building and communication skills. Friendly and reliable to work independently with minimal supervision.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Detention Youth Officer

Queensland Government
02.2025 - 05.2025
  • Counts and lockdowns.
  • CART training.
  • Established meaningful relationships with Young People.
  • Radio training.
  • Body cam training.
  • Shift reporting.
  • Riot training.
  • Transport of Young People.
  • Educational programs.
  • Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behaviour changes.

Resedential Youth Worker

Family Centered Support Services
02.2023 - 02.2025
  • Maintained a safe living environment by enforcing house rules and addressing behavioural concerns promptly and effectively.
  • Assisted residents with daily living activities, promoting self-sufficiency and independence.
  • Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
  • Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
  • Developed strong relationships with residents, fostering trust and open communication to address personal issues.
  • Enhanced youth development by implementing individualized care plans and engaging in therapeutic activities.
  • Maintained confidentiality.

Customer Service Representative

Chipmunks Playland and Cafe
01.2020 - 02.2023
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Hospitality Worker

KFC
02.2012 - 04.2017
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying rubbish.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.

Education

Diploma - Family And Community Services

Traxion Training
Queensland
06-2024

Certificate III - Business

BuzyatWork
Queensland
01-2015

Year 11 -

Miami State High School
Queensland
12-2014

Skills

  • Youth engagement
  • Multicultural sensitivity
  • Youth advocacy
  • Trauma-informed care
  • Teamwork
  • Time management

Certification

  • Blue card.
  • Police check.
  • CPR/First Aid.
  • Mental Health First Aid.
  • Hope and Healing modules.
  • Therapeutic Crisis Intervention training.
  • CART training.

Timeline

Detention Youth Officer

Queensland Government
02.2025 - 05.2025

Resedential Youth Worker

Family Centered Support Services
02.2023 - 02.2025

Customer Service Representative

Chipmunks Playland and Cafe
01.2020 - 02.2023

Hospitality Worker

KFC
02.2012 - 04.2017

Diploma - Family And Community Services

Traxion Training

Certificate III - Business

BuzyatWork

Year 11 -

Miami State High School

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Chelsey Mayhew