Chelsey Stacker
Leonay,NSW
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
I am an Outgoing student pursuing flexible part-time employment with weekend and Morning shift options.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
CSR Gyprock
Wetherill Park, NSW
04.2023 - 02.2025
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed positive relationships with customers through friendly interactions.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
Dental Assistant
Dentist On Queen, DR Daniel Lu
St Marys , NSW
08.2020 - 03.2023
- Prepared patients by explaining scheduled treatments and potential side effects.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Ensured compliance with infection control policies and procedures.
- Checked with participants throughout procedures to help alleviate anxiety.
- Documented patient records with procedures performed and added notes taken to charts.
Retail Sales Associate
Rebel Sport
Penrith, NSW
11.2019 - 05.2021
- Answered customer inquiries regarding product features, pricing, and availability.
- Participated in team meetings and training sessions.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Used product knowledge to suggest items to match client needs.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Maintained knowledge of sales and promotions, return policies and security practices.
Fast Food Team Member
Mcdonalds
Penrith , NSW
02.2017 - 09.2018
- Provided excellent customer service by attending to guests needs promptly.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Recorded customer orders and communicated clearly to confirm each order.
- Greeted customers in a friendly manner and took orders accurately.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Kept customer and food preparation areas clean and well-organized.
Education
Bachelor of Education - Education
Western Sydney University
Bankstown, NSW11-2029
Certificate IV in Business Administration - Business Administration
Global Training Institute
Sydney 08-2024
High School Diploma -
Nepean Creative And Performing Arts High School
Emu Plains, NSW11-2019
Skills
- Administrative support
- Microsoft outlook
- Customer relations
- Problem-solving
- Calm demeanor
- Training development aptitude
- Adaptability and flexibility
- Relationship building
- Empathy and patience
- Supportive listening skills
- Emotional support & companionship
- Dependable and responsible
Affiliations
- active & healthy lifestyle
- currently studying a bachelor of education
- Active in my community
References
Elisa Chougi 0452 384 753 (co worker csr Gyprock)
Tom Wallace 0435 818 348 (Tom Wallace Landscapes)
Timeline
Customer Service Representative
CSR Gyprock
04.2023 - 02.2025
Dental Assistant
Dentist On Queen, DR Daniel Lu
08.2020 - 03.2023
Retail Sales Associate
Rebel Sport
11.2019 - 05.2021
Fast Food Team Member
Mcdonalds
02.2017 - 09.2018
Bachelor of Education - Education
Western Sydney University
Certificate IV in Business Administration - Business Administration
Global Training Institute
High School Diploma -
Nepean Creative And Performing Arts High School
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