Summary
Overview
Work History
Education
Skills
Hobbies and interests
Paidwork
References
Certification
Timeline
Generic
Chelsey  Takla

Chelsey Takla

Banora Point,NSW

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Store Manager

DOTTI
09.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Kitchen hand

BANGALOR RETREAT AGED CARE TWEED HEADS
01.2021 - 01.2022
  • Prepping meal prep, taking trays to residents, hospitality services, cleaning tables, washing dishes, kitchen duties also working in café serving food, cooking food, baking cakes making coffees, stock take, using Pos system such as EFTpos and cash handling and doing all other required duties and tasks that needed to be done

Receptionist

AERO ENTERPRISE PTY LTD
01.2015 - 01.2017
  • Customer service, filing, accounts, telephone enquiries, data entry invoices, receipt and dispatch, computer skills – word excel etc.

Delivery Driver

AUSTRALIA POST
01.2016 - 01.2017
  • Mail sorting, express parcel distribution

Waitressing and Café work

CULTURE KITCHEN
01.2014 - 01.2015
  • Customer service, cashier, food preparation, hygiene duties, meet and greet, stock-take, eftpos and stock control

BAR ATTENDANT/CAFÉ ATTENDANT

TWIN TOWNS SERVICE CLUB COOLANGATTA
01.2012 - 01.2013
  • Performed all duties relating to Club work including Bar, Café, Restaurant, Gaming, Table settings, Food preparation, Hygiene duties, POS Systems, Customer Service

Sales Assistant

NAUGHTY BEAN CAFÉ
01.2011 - 01.2012
  • All duties relating to the running of café including coffee deliveries (to work places), food preparation, cash handling, hygiene duties, customer service

Sales Assistant

NRG JUICE BAR GOLD COAST AIRPORT COOLANGATTA
01.2011 - 01.2012
  • Customer service, cash handling, food preparation and handling, hygiene duties, maintain and clean work areas

Sales Assistant

GOLDSTEINS BAKERY THE PINES
01.2013
  • Barista, open and close, cashier, customer service, cash handling, general cleaning

Education

Completed School Certificate -

Certificate II and III - Business Administration -

Certificate II - Beauty -

Certificate III - Nail Technology -

Certificate II - Hospitality -

RSA & RCG QLD -

RSA & RCG NSW -

Barista Course completed -

Currently studying diploma in Beauty -

07.2024

Skills

    • Eftpos/ Retail/POS System
    • Cash Handling
    • Stock management
    • Cash Register Operation
    • Processing payments
    • Opening and closing procedures
    • Customer Needs Assessment
    • Product Merchandising
    • Visual Merchandising
    • Customer Service
    • Strong Communication and Interpersonal Skills
      • Team Cooperation
      • Adaptable and Flexible
      • Exceeding Customer Expectations
      • Teamwork and Collaboration
      • Store Policies and Procedures
      • Effective Communication
      • Adaptability and Flexibility
      • Problem-solving abilities
      • Interpersonal Communication
      • Loss Prevention

Hobbies and interests

  • enjoy going for adventures , walks and viewing scenery , i enjoy watching netflix and movies , i also enjoy art, music, cooking,
  • Dining Out
  • Gym Fitness/Healthy Lifestyle

Paidwork

  • BANGALOR RETREAT AGED CARE TWEED HEADS, 2021, 2022, Kitchen hand, prepping meal prep, taking trays to residents, hospitality services, cleaning tables, washing dishes, kitchen duties also working in café serving food, cooking food, baking cakes making coffees, stock take, using Pos system such as EFTpos and cash handling and doing all other required duties and tasks that needed to be done
  • AERO ENTERPRISE PTY LTD, 2015, 2017, Receptionist, customer service, filing, accounts, telephone enquiries, data entry invoices, receipt and dispatch, computer skills – word excel etc.
  • AUSTRALIA POST, 2016, 2017, Delivery Driver, mail sorting, express parcel distribution
  • CULTURE KITCHEN, SOUTHPORT, 2014, 2015, Waitressing and Café work, Customer service, Cashier, Food preparation, Hygiene duties, meet and greet, stock-take, eftpos and stock control
  • GOLDSTEINS BAKERY THE PINES, ELANORA, 2013, Sales Assistant, Barista, Open and close, Cashier, customer service, cash handling, general cleaning
  • TWIN TOWNS SERVICE CLUB COOLANGATTA, 2012, 2013, BAR ATTENDANT/CAFÉ ATTENDANT, Performed all duties relating to Club work including Bar, Café, Restaurant, Gaming, Table settings, Food preparation, Hygiene duties, POS Systems, Customer Service
  • NRG JUICE BAR GOLD COAST AIRPORT COOLANGATTA, 2011, 2012, Sales Assistant, Customer Service, Cash handling, Food preparation and handling, Hygiene duties, maintain and clean work areas
  • NAUGHTY BEAN CAFÉ – WEST BURLEIGH HEADS QLD, 2011, 2012, Sales Assistant, All duties relating to the running of café including coffee deliveries (to work places), food preparation, cash handling, hygiene duties, customer service

References

  • Mark Cox, Director, Aero Enterprise, 0466 838645
  • Kaye Woosley, Office Manager, Aero Enterprise, 0421 401 882
  • Charlie Takla, Self Employed - Contractor (Australia Post), 0404 038 125

Certification

HLTAID009 - Provide Cardiopulmonary resuscitation

HLTAID010- Provide Basic emergency life support

HLTAID011- Provide First AID


RSA - Queensland And NSW both current

RSG - Queensland And NSW both current


Working with Children check

Police Check

NDIS workers check

NDIS MODULES all completed


Timeline

Store Manager

DOTTI
09.2023 - Current

Kitchen hand

BANGALOR RETREAT AGED CARE TWEED HEADS
01.2021 - 01.2022

Delivery Driver

AUSTRALIA POST
01.2016 - 01.2017

Receptionist

AERO ENTERPRISE PTY LTD
01.2015 - 01.2017

Waitressing and Café work

CULTURE KITCHEN
01.2014 - 01.2015

Sales Assistant

GOLDSTEINS BAKERY THE PINES
01.2013

BAR ATTENDANT/CAFÉ ATTENDANT

TWIN TOWNS SERVICE CLUB COOLANGATTA
01.2012 - 01.2013

Sales Assistant

NAUGHTY BEAN CAFÉ
01.2011 - 01.2012

Sales Assistant

NRG JUICE BAR GOLD COAST AIRPORT COOLANGATTA
01.2011 - 01.2012

Completed School Certificate -

Certificate II and III - Business Administration -

Certificate II - Beauty -

Certificate III - Nail Technology -

Certificate II - Hospitality -

RSA & RCG QLD -

RSA & RCG NSW -

Barista Course completed -

Currently studying diploma in Beauty -

Chelsey Takla