Summary
Overview
Work History
Education
Skills
Part Time Employment History
Birth Place
Personal Information
References
Timeline
Generic

CHELSEY WILKS

Bald Hills,Queensland

Summary

Passionate about quality and customer satisfaction. Positive, trustworthy, reliable and enthusiastic. Have excellent interpersonal skills, which are used consistently to interact with teachers, sporting teams, peers, friends and family members in a courteous and friendly manner. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Service Delivery Officer position. Ready to help team achieve company goals. Reliable business professional with experience in data processing, improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

SERVICE DELIVERY OFFICER - Queensland Police Team

Queensland Shared Services
10.2020 - Current
  • Data Entering (excel and other Microsoft management), Consulting with clients through phone or email, Validating employees’ work, Time management and note taking
  • Developed effective improvement plans in alignment with goals and specifications.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.
  • Reduced resolution times by promptly addressing and resolving escalated customer issues.

ADMINISTRATION OFFICER - QFES, QAS, QPS Team

Queensland Shared Services
09.2018 - 10.2020
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Created, prepared, and delivered reports to various departments.
  • Collected, validated, and distributed information to employees.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Increased customer service success rates by quickly resolving issues.

ADMINISTRATION OFFICER - Community Recovery Team

Queensland Shared Services
02.2019 - 05.2019
  • Data Entering using multiple databases, Emailing, Time management and note taking
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Collected, validated, and distributed information to employees.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.

CUSTOMER SERVICE

CJ's BAKERY
07.2018 - 09.2018
  • Serving customers, Cleaning eating area, Answering calls, Making coffees, Preparing food

Education

Certificate III in BUSINESS ADMINISTRATION -

TAFE QUEENSLAND
01.2018

Beerwah State High School
Beerwah, QLD
01.2017

Certificate III in FITNESS (GYM INSTRUCTOR) -

School program
01.2017

Certificate II in ANIMAL STUDIES -

TAFE Queensland Brisbane
01.2016

Certificate II in RURAL OPERATIONS -

TAFE Queensland Brisbane
01.2016

Certificate I in INFORMATION, DIGITAL MEDIA & TECHNOLOGY -

School program
01.2015

ABW Enterprise Education School Program -

MERIT Awarded
01.2015

Skills

  • Effective Time Management
  • Process improvement expertise
  • Innovation and Creativity
  • Service Level Agreement Management
  • Data Analysis
  • Customer Satisfaction

Part Time Employment History

  • CABOOLTURE TOUCH ASSOCIATION, 2014, Present, Refereeing Touch Football Games - Local and State Championships, Field Layout, Score Keeping, Alias with Senior Officials
  • DISCOVERY PEST CONTROL & CARPET CLEANING, 2016, 11/11/2018, MICHAEL LONG, 0419 725 771, Carpet Cleaning, Assisting with Pest Control
  • CABOOLTURE HOSPITAL COFFEE SHOP, 2018, 09/2018, Niki Forrester, 07 5433 8636, Preparing Food and Maintaining Food Supply, Kitchen Hand, Customer Service, Using a Commercial Deep fryer & Grill

Birth Place

Brisbane, Queensland

Personal Information

  • Age: 21
  • Date of Birth: 01/13/2000

References

  • PROFESSIONAL, Ms Christine Kuhl, Queensland Shared Services, 310 Ann Street, BRISBANE, 30215048
  • PROFESSIONAL, Mr Tony Damrow, Queensland Shared Services, 310 Ann Street, BRISBANE, 30215329
  • CHARACTER, Mrs Madel Robertson, Queensland Shared Services, 310 Ann Street, BRISBANE, 30215018

Timeline

SERVICE DELIVERY OFFICER - Queensland Police Team

Queensland Shared Services
10.2020 - Current

ADMINISTRATION OFFICER - Community Recovery Team

Queensland Shared Services
02.2019 - 05.2019

ADMINISTRATION OFFICER - QFES, QAS, QPS Team

Queensland Shared Services
09.2018 - 10.2020

CUSTOMER SERVICE

CJ's BAKERY
07.2018 - 09.2018

Certificate III in BUSINESS ADMINISTRATION -

TAFE QUEENSLAND

Beerwah State High School

Certificate III in FITNESS (GYM INSTRUCTOR) -

School program

Certificate II in ANIMAL STUDIES -

TAFE Queensland Brisbane

Certificate II in RURAL OPERATIONS -

TAFE Queensland Brisbane

Certificate I in INFORMATION, DIGITAL MEDIA & TECHNOLOGY -

School program

ABW Enterprise Education School Program -

MERIT Awarded
CHELSEY WILKS