Chelsi Clarke
Melbourne,VIC
Summary
Service Advisor with extensive experience at Bendigo Toyota, recognized for exceptional customer service and effective team leadership. Demonstrated ability to enhance customer satisfaction through strong communication and problem-solving skills. Proficient in CRM software, successfully resolved customer issues while mentoring junior staff to promote teamwork. Actively seeking a new role to leverage a diverse skill set.
Overview
5
5
years of professional experience
Work History
Service Advisor
Bendigo Toyota
Bendigo, Victoria
02.2023 - Current
- I developed strong relationships with customers by providing exceptional customer service.
- I managed incoming calls from potential customers looking for quotes or information about the services provided at the dealership.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Mentored junior team members and managed employee relationships.
- Promptly responded to customer inquiries via phone, email or in person.
Bartender
1895 The Royal
Echuca , Victoria
10.2020 - 02.2023
- Assisted in setting up the bar for service shift.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
Education
Some College (No Degree) -
Echuca College
Echuca Skills
- Customer service
- Sales techniques
- Product knowledge
- CRM software
- Service scheduling
- Communication skills
- Team leadership
- Time management
- Problem solving
- Listening skills
References
References available upon request.
Timeline
Service Advisor
Bendigo Toyota
02.2023 - Current
Bartender
1895 The Royal
10.2020 - 02.2023
Some College (No Degree) -
Echuca College
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