Chelsie Rose
Summary
I deliver high quality customer service, confidently undertake multiple tasks simultaneously and deal with high volume work priorities. I work effectively in a team driven environment as well as being capable to work unsupervised, exceeding productivity targets and maintaining department knowledge.
Overview
9
9
years of professional experience
Work History
Service Officer (telephony/face-to-face Services)
Services Australia
05.2021 - Current
- Take inbound and outbound customer calls
- Serve customers face-to-face
- Process online customer claims
- Ensure government payments are delivered accurately
- Offer customer advise and support at first point of contact
- Maintaining the importance of detailed records of all service interactions
Hair Stylist
Hair at Red Studio
11.2015 - 05.2021
- Built a loyal clientele through exceptional customer service and attention to detail, providing a variety of hair styling techniques.
- Integral role in the day-to-day operations of the business - this included administrative task, salon management and ensuring the workplace was operating efficiently.
- Assisted and managed emerging apprentices.
Education
Indigenous Apprenticeship Program
Diploma in Government
2022
Certificate III in Hairdressing
2019
Indigenous Student of The Year
South West TAFE Nominee Award
2018
Certificate III in Beauty Services
2015
Brewarrina Central School - Year 10
2012
Skills
- Connect and relate to customers
- Flexible with changing priorities
- Problem solve and interpret legislation
- Show a willingness to learn to further career progression
- Communicate and work with a team
- Show empathy and have challenging conversations
- Self driven and passionate when achieving set goals
Volunteer Work
In 2020, I took on a role as a ‘mentor', as part of a local initiative called Standing Tall. I volunteered my time to engage in the school-based program which identifies at-risk youth in various local schools. The program allows students to engage with a mentor on a regular basis, promoting trust & respect and building healthy relationships outside of the student's current environment.
References
Rodney Garner - Team Leader Services Australia
0491629047
Debbie Nicholls - 0459272296
Timeline
Service Officer (telephony/face-to-face Services)
Services Australia
05.2021 - Current
Hair Stylist
Hair at Red Studio
11.2015 - 05.2021
Indigenous Apprenticeship Program
Diploma in Government
Certificate III in Hairdressing
Indigenous Student of The Year
South West TAFE Nominee Award
Certificate III in Beauty Services
Brewarrina Central School - Year 10
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