CHEMBE KAMPS
Waterloo,Australia
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
Overview
8
8
years of professional experience
Work History
Sales Representative
Savanna wood and steel designs
Gaborone
05.2022 - Current
- In charge of taking orders from clients getting their specifications for product type.
- Tasked with building business to business relations to help expand our products exposure.
- Ensure final products meet company requirements
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
Call Centre Representative
Bridgestone
08.2023 - 06.2024
- Managed a high volume of inbound and outbound calls
- Provided exceptional customer service by resolving complex issues efficiently
- Utilized CRM software to track and document all customer interactions
- Trained and mentored new call center employees on company protocols.
Protection Officer
Multi Civil And Rail
Sydney, NSW
03.2019 - 06.2021
- Ensured that all work plans were well prepared for works on site before any work ensued on worksite
- Made sure that all workers understood hazards of environment by excelling at communication skills and relating relevant risks of worksite machinery on site
BOH AND FOH STAFF
Oporto Central
Sydney, NSW
06.2017 - 11.2020
- Managed High volume workload within deadline driven environment
- Ensured customers were satisfied with every part of sales experience
- Demonstrated respect, friendliness and willingness to help wherever needed
- Carried out day-to-day duties accurately and efficiently
Education
Bachelor - Business accounting
Polytechnic Institute
09.2018
Bachelor - Civil engineering
University of Sydney
Sydney02.2015
Certificate - Science
Taylors College
Sydney, NSW02.2013
Higher Secondary Certificate -
Lwengu High School
Zambia01.2011
Skills
- Customer service
- Data entry
- Problem solving
- Attention to detail
- Communication skills
- Time management
- Document preparation
- Office management
- CRM software
- Customer relationship management
- Project management
- File organization
- Bookkeeping
- Document scanning
- Expense reporting
- Planning events
- Workforce management
- Document management
- Database entry
- Staff management
- Business correspondence
- Inbound phone call handling
- Team collaboration
References
References available upon request.
Timeline
Call Centre Representative
Bridgestone
08.2023 - 06.2024
Sales Representative
Savanna wood and steel designs
05.2022 - Current
Protection Officer
Multi Civil And Rail
03.2019 - 06.2021
BOH AND FOH STAFF
Oporto Central
06.2017 - 11.2020
Bachelor - Business accounting
Polytechnic Institute
Bachelor - Civil engineering
University of Sydney
Certificate - Science
Taylors College
Higher Secondary Certificate -
Lwengu High School
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