Chen-Chieh Chang
Brisbane,QLD
Summary
With a year of experience as a recruiter and two years at a travel agency, I bring a unique expertise to the table. I am fluent in both English and Mandarin and have high attention to details. My background includes using Global distribution system like Sabre and Amadeus to handle all aspects of flight ticket operations and providing exceptional customer service by resolving issues and managing emergency cases. In human resources, besides from recruiting and head hunting, I significantly streamlined the recruitment and training process, enhancing efficiency and employee satisfaction. My proficiency extends to provide emergency support, updating employee records, and collaboration across multiple departments.
Overview
5
5
years of professional experience
Work History
HUMAN RESOURCE SPECIALIST
Hitutor
10.2021 - 10.2022
- Recruited, interviewed, and conducted teaching demonstrations for job applicants
- Conducted job postings and review resumes
- Maintained and updated employee records to support accuracy and compliance
- Oversaw preparation of new hire paperwork and contract and managed on-boarding process
- Designed and improved recruitment and training process
- Provided IT assistance and consults for employees
- Assisted in creating schedules, handling payroll issues, and helping employees meet performance requirements
- Worked with other departments to improve overall user experience for teachers and students, including IT, education, and multiple other departments.
FLIGHT TICKET OPERATOR
Lion Travel
10.2018 - 07.2020
- Used GDS systems (Sabre and Amadeus) to Issue, reissue, and refund flight tickets for clients
- Coordinated with airline companies to secure bookings and resolve issues
- Dealt with customer complaints and contacted airline companies
- Trained new employees
- Assisted in creating various charts, schedules, and auditing tasks
- Managed emergency cases.
SALESPERSON
PX-mart
11.2017 - 09.2018
- Provided excellent customer service to shoppers
- Maintained inventory and replenished stock
- Executed sales and promotions to boost revenue.
Education
MASTER OF AVIATION MANAGEMENT -
Griffith University
Brisbane, QLD07.2024
BACHELOR OF ECONOMICS -
Tunghai University
Taichung, Taiwan07.2017
Skills
- Employee Relations
- Performance Assessment
- Employee Handbook Development
- Internal Communications
Languages
Mandarin
Native or Bilingual
English
Full Professional
Reference
DR. Guido Carim Junior
Senior Lecturer, Head of Discipline, Aviation and Program Director: Master of Aviation Management
Griffith University
g.carimjunior@griffith.edu.au
+617 3735 5573
Professor Guido Carim Junior was my instructor for the Safety Management Systems course at Griffith University.
Chin-Hsuan Chen
Senior Assistant Manager
Lion Travel
irischen@liontravel.com
Ms. Chin-Hsuan Chen was my supervisor and mentor in Lion Travel when I worked as a ticked operator.
Timeline
HUMAN RESOURCE SPECIALIST
Hitutor
10.2021 - 10.2022
FLIGHT TICKET OPERATOR
Lion Travel
10.2018 - 07.2020
SALESPERSON
PX-mart
11.2017 - 09.2018
MASTER OF AVIATION MANAGEMENT -
Griffith University
BACHELOR OF ECONOMICS -
Tunghai University
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