CHEN LI
Schofields,NSW
Summary
Dynamic professional with a proven track record at C & J Group Pty Ltd, excelling in property assessments and risk management. Adept at effective communication and problem-solving, I have developed robust inspection procedures that enhance safety compliance and operational efficiency. Passionate about delivering exceptional results and fostering teamwork.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PAS Inspector
C & J Group Pty Ltd
Belmore, NSW
05.2022 - Current
- Conduct PAS(Property Assessment Survey) inspections on Homes NSW and other community housing providers' tenanted properties, and report structural defects and maintenance issues directly to the Land and Housing Corporation NSW.
- Conduct inspections for Homes NSW on public components such as footpath, fencing, outdoor plumbing, landscaping, RCDs and smoke alarms etc.
- Inspect and report any other issues raised by Housing tenants, both inside the properties and at public areas, identify potential risks and classify safety levels based on Housing policies and requirements.
- Develop and implement inspection procedures, policies, best practices and competency requirements.
- Generate detailed reports outlining inspection and testing results using Housing system(Youreka).
Operations Manager
Heriton Fencing
Auburn
06.2021 - 05.2022
- Manage company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Deliver positive customer experiences by implementing effective quality assurance practices.
- Collaborate with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
- Plan daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Implement security policies and procedures to protect company assets from theft, loss, or damage.
- Aid senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Use pallet jacks to move items to and from warehouse locations.
- Receive deliveries, scan packages and update orders in internal database.
- Operate forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
Branch Supervisor
Hume Building Products
Silverwater, NSW
03.2018 - 08.2019
- Manage everyday operations for all sales activities in store
- Develop professional relationships with all customer contacts
- Deal with customer issues, complaints and develop new customer accounts
- Supervise purchasing and dispatch departments, take their duties where necessary (e.g
- When purchasing or dispatch officer is on leave)
- Organise weekly branch meetings, attend managers meeting once a week at the head officer in South Granville branch
- Supervise the working efficiency of staff and provide training to new recruits
- Collaborate with operation manager, warehouse manager and other stores to resolve issues when required
- Prepare daily reports.
Purchasing Officer
Hume Building Products
Silverwater, NSW
12.2016 - 03.2018
- Compare and evaluate offers from different suppliers
- Manage inventory level and accurate records in system, do cyclic counts to adjust stock level if necessary
- Communicate with warehouse staff and create purchase orders for daily stocked items when stock level is low
- Create special orders according to customer requirements
- Track orders with suppliers to ensure on time delivery
- Enter order details such as suppliers, quantities and prices into company database
- Attend new products exhibitions and trainings to learn up-to-date product knowledge
- Michel | Mile End, SA
- CaféManager
- Managing day to day operations in the café
- Stock control and ordering.
Customer Service Representative
Hume Building Products
Silverwater, NSW
08.2015 - 12.2016
- Answer customer inquiries and provided accurate information regarding products and services.
- Provide accurate information about products and services to customers.
- Develop positive relationships with customers through friendly interactions.
- Provide exceptional customer service to ensure customer satisfaction.
- Maintain detailed records of customer interactions, transactions and comments for future reference.
- Update system with order specifics and customer details, preferences, and billing information.
- Improve product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
Master of Engineering - Engineering Management
University of South Australia
Adelaide, SA02-2014
Bachelor of Engineering - Engineering Management
Central South University of Forestry And Technology
Changsha, China 07-2011
Skills
- Effective communication (Verbal & Written)
- Teamwork
- Leadership
- Computer skills (Microsoft office, Micronet system, Youreka)
- Problem solving
- Critical thinking
- Staff Management
- Problem-Solving
- Operations Monitoring
- Risk assessment
- Property assessment
- Safety compliance
- Attention to detail
Languages
Certification
- Forklift License (LF)
- Driver's License
- White card
Interests
Play basketball and soccer on a regular basis Play Taichi on a competitive level Training in fitness club
Personal Information
Profile: , I am a graduate from the University of South Australia (major in Engineering Management). Visa: Permanent Residential Visa (Sub-class 190). Other Referees available on request.
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
References
References available upon request.
Timeline
PAS Inspector
C & J Group Pty Ltd
05.2022 - Current
Operations Manager
Heriton Fencing
06.2021 - 05.2022
Branch Supervisor
Hume Building Products
03.2018 - 08.2019
Purchasing Officer
Hume Building Products
12.2016 - 03.2018
Customer Service Representative
Hume Building Products
08.2015 - 12.2016
Master of Engineering - Engineering Management
University of South Australia
Bachelor of Engineering - Engineering Management
Central South University of Forestry And Technology
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