Chen Liang

Boxhill,Victoria

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.

Overview

year of professional experience

Certification

Work History

Customer Service Assistant

Xiaohan Technology Pty Ltd

Boxhill, Victoria

01.2023 - 10.2023

Maintaining and enhancing client relationships.
Developing new markets and exploring business opportunities.
Managing and optimizing internal systems, such as our ERP system.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Identified needs of customers promptly and efficiently.
Planned and completed group projects, working smoothly with others.

Education

BBA - Business

Torrens University Australia

Melbourne, VIC

06.2024

foundation - Computer Science

University of Adelaide Collage

Adelaide, SA

07.2020

Skills

Customer Consultation
Product Promotion
Payment Processing
Clerical Support

Problem Resolution
Microsoft Office
Written Communication
Team Building

Certification

IELTS English test score 5.5（ 2019）

Languages

English

Professional

Chinese (Mandarin)

Native/ Bilingual

Timeline