Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chen Lu

Melbourne,VIC

Summary

Professional solutions delivery expert with proven track record in overseeing successful implementation of complex projects. Skilled in strategic planning, process optimization, and resource management, ensuring seamless delivery and maximum impact. Strong emphasis on team collaboration and adaptability, coupled with results-driven mindset. Recognized for effective problem-solving, stakeholder communication, and leadership in dynamic environments.

Overview

18
18
years of professional experience

Work History

Solution Delivery Manager

SGFleet (LeasePlan), Australia
07.2024 - Current
  • Lead the solution delivery team, responsible for all major data migration projects in the main operational system in the organization
  • Successfully delivered a major migration project to migrate all novated leases from a legacy system to the Miles application for SG Fleet, Handle multiple divisional head level stakeholders, resolve conflicts, align the understanding of final result. Delivered the migration project with defects in production system, a delivery with high quality and high customer satisfaction.
  • Currently lead the main migration project for all SAP leasing relevant data to be migrated to Miles system and the relevant applications, responsible for the success delivery of the project at all stage, also manage stakeholder expectation and understanding of the migration outcomes.
  • Technology applied: Project management, SAP CRM & ECC

SAP Solution Team Lead

SGFleet (LeasePlan), Australia
06.2014 - 06.2024
  • Establish the Jira ticket processing flow for the application team by adopting the Agile methodology when we shifted the IT tickets from Ivanti to Jira.
  • Actively involving in major SAP projects in LeasePlan. Lead the delivery for projects such as novated insurance product change, on boarding MDR, carbon offset and ACM management fee. Telstra portal upgrade was also led by me and delivered with my team. Projects in the recent four years are all delivered with a combination of waterfall and scrums at different stages of the project lifecycle.
  • Proactively looking for the possibility to improve system performance, and automation opportunities, providing suggestions to business on improvement opportunity.
  • Excellent communication and interpersonal skill, which helps me building strong relationship with business stakeholders, getting involved in the business process changes, proposing improvement opportunity, and solution design suggestions from SAP system point of view, as well as assisting business with user story writing and effort estimation.
  • Providing solution for high priority BAU incidents and SRs within SLA, investigating and resolving issue s covering all CRM components including pricing, webUI, UI5, NetWeaver gateway, middleware, finance service, billing, as well as LAE and AB in ECC.
  • Looking after and owning the leasing solution focus in CRM, excellent knowledge in CRM concept. On the technical aspect, in charge of monthly release meeting, go through and question the technical components, analyze the risks to the existing solution, align the transport requests, system health check after monthly release.
  • Technology applied: SAP CRM 7; HTML5;

SAP CRM Senior Consultant

Department of Human Service, Australia
10.2013 - 06.2014
  • Analyze and solve production system defects and urgent issues.
  • Implement BSP enhancement for new business requirements, focusing on appointment bookings.
  • Customizing reports development for booking capacity analyze, appointments mass cancelation, re-assignments, and rescheduling.
  • Test new functionality, such as developments for new appointment types and new Web Services integration with several external non-sap systems.
  • Implement OpenText document presentment live solution for DHS with integration with CRM, also involved in building the xml structure and the utility class as well as the interfaces for all the other DHS services to use the OpenText solution.
  • Technology applied: SAP CRM 7, ABAP

SAP CRM Consultant

Landmark, Australia
02.2012 - 09.2013
  • Responsible for the functional role in the project to upgrade Livestock application from CRM 4.0 to CRM 7.0.
  • Investigate the differences between CRM4.0 and CRM7.0 regarding sales and billing process as well as the User Interface, analyze the impact to the current application after upgrade.
  • Identify the gaps between Livestock business process and SAP CRM7.0 standard functionality.
  • Investigate the conflict and propose solution for account management regarding both new Livestock process and existing Loyalty rewards application on CRM 7.0.
  • Conduct functional and technical specification to fulfill the Landmark Livestock process requirement by using SAP CRM sales and billing process as well as idoc interfacing to SAP PI system.
  • Implement all the process related customizing in SAP CRM 7.0, covering master data, sales and billing.
  • Design and enhancing the CRM 7.0 Web UI to replace the PCUI.
  • Propose data migration plan for master data, including business partners, products, organizational models, and pricing condition records.
  • Prepare cutover plan and analyze the risks.
  • In charge of unit test, write test script and defect solving.
  • Run super user training for UAT using SAP solution manager.
  • Run end user training for all the Livestock users across regions for new application go-live.
  • Technology applied: SAP CRM 4.0; SAP CRM 7.0; ABAP; SAP Middleware

SAP CRM Sales and Marketing Application Specialist

Mettler Toledo, China
03.2011 - 01.2012
  • Functional / Technical consultant in the application team, responsible for solving all CRM related system incidents within SLA to provide business the best user experience.
  • Fully understand MT CRM sales and marketing solution, keep well communication with business side and project team, analyze business requirement design and provide solution after project go-live.
  • Solve incidents raised by users within SLA timeframe, identify issues, propose solution if change is required.
  • Change the configuration or conduct technical spec for customizing coding modification to correct system defects, write testing script, run unit test, document test results.
  • Review programs developed by off-shore Development Center, make sure the efficiency of the system performance.
  • Analysis & monitoring critical issues in CRM and ECC.
  • In charge of the critical issues, such as incidents and changes related to workflow and territory management, which involves major customizing and developments.
  • Analyze, design, write specification, test, document and implement changes for business processes modification.
  • Monitoring, analyzing, tuning, and optimizing business processes and interfaces, in close cooperation with the SAP Template and Deployment teams.
  • Understand change management process, validate and implement changes, monitor business testing and change transfer.
  • Run trainings for power users regarding new changes, guide user for new function testing.
  • Technology applied: SAP CRM 4.0; SAP CRM 7.0; ABAP; SAP Middleware

SAP CRM Developer

Ecenta labs, China
03.2009 - 11.2010
  • Lead a team in Shanghai to support remote implementation for internal High Tech Design Registration package;
  • Responsible for the Web UI design also the CRM transaction and master data configuration.
  • Develop CRM interaction form using BO Xcelsius, and the enterprise search configuration.
  • Propose the optimized industry solution and system landscape to business development team.
  • Technology applied: SAP CRM 7.0; ABAP OO; Business Object

SAP CRM Developer

Ecenta labs, China
10.2007 - 12.2008
  • Responsible for developing MLA user interface by using CRM 5.2 technology; All the view configurations, navigation and inbound outbound plug-ins customizing, as well as event handlers. In later stage also involved in several change requests, including quotation contract, and service order enhancement.
  • Functional and technical implementation for Master Leasing Agreement including enhancement of one-order framework for quotation generation and service contract in SAP CRM. Lead a team to design and implement the ABAP rule inference engine for a customer development project to allow the user interaction on a Java based visualization workbench including all advanced automatic graph layout algorithms and animation. All XML based data communication between J2EE and CRM via NetWeaver development infrastructure with JCo and RFC. The flexibility of the rule engine enhancement is designed by SAP BADI definition and implementation to allow arbitrary expression extensible in the future.
  • Deliver user manual and application training to client.
  • Technology applied: SAP CRM 5.0; SAP CRM 5.2; ABAP; J2EE JAVA

Education

Master of Science - Applied Math

Carleton University
Ottawa, Canada
06-2007

Bachelor of Science - Computer Math

Carleton University
Ottawa, Canada
12-2005

Skills

  • Scope management
  • Business analysis
  • Innovation management
  • Strong knowledge in CRM concept, expert in SAP CRM module

Timeline

Solution Delivery Manager

SGFleet (LeasePlan), Australia
07.2024 - Current

SAP Solution Team Lead

SGFleet (LeasePlan), Australia
06.2014 - 06.2024

SAP CRM Senior Consultant

Department of Human Service, Australia
10.2013 - 06.2014

SAP CRM Consultant

Landmark, Australia
02.2012 - 09.2013

SAP CRM Sales and Marketing Application Specialist

Mettler Toledo, China
03.2011 - 01.2012

SAP CRM Developer

Ecenta labs, China
03.2009 - 11.2010

SAP CRM Developer

Ecenta labs, China
10.2007 - 12.2008

Master of Science - Applied Math

Carleton University

Bachelor of Science - Computer Math

Carleton University

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