CHEN MENG

Responsibilities:

• Analyzed existing systems and processes to identify areas of improvement.
• Defined key data points and data sources to track against measurable performance indicators and produce useful reports.
• Delivered timely support by tracking issues and communicating resolutions to end users.
• Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
• Analyzed operational data, surfacing insights and findings to support business and technical decisions.
• Monitored project timelines by tracking milestones, deliverables, tasks.
• Managed projects and served as primary liaison between stakeholders and multiple internal groups to clarify goals and meet standards and deadlines.
• Remained current on latest IT developments and advancements to automate and modernize systems.
• Translated user needs into actionable items that could be addressed by delivery teams.

Project Experience:

Upgrade My Claims Information page

The current My Claims Information is built on an old JSP platform. This restricts ability to enhance our self-service opportunities. SLT decided to replace the My Claim Information Page in a new tech platform.

• Strategic Planning: Align project goals with SLT's vision and develop a strategic plan.
• Risk Management: Identify and mitigate potential project risks proactively.
  Stakeholder Communication: Establish transparent communication channels with all stakeholders.
• User Experience Enhancement: Collaborate on UX/UI improvements for an enhanced user experience.
• Quality Assurance: Implement thorough testing processes to ensure platform reliability.
• Training and Documentation: Develop training materials and conduct user training sessions.
• Post-Implementation Review: Assess project success against predefined criteria and gather stakeholder feedback.
• Scalability and Future-Proofing: Evaluate and integrate technologies for long-term platform adaptability.
• Budget Management: Manage project budget in collaboration with the finance department.
• Cross-Functional Collaboration: Foster collaboration between departments for a cohesive approach.
  

Responsibilities:

• Collaborating with stakeholders: work closely with stakeholders to ensure all needs are captured
• Planning & team Management: ensure the project is on track and bring the maximum value to client
• Conducting analysis: identify 'As-is' stage and 'To-be' stage for continual improvement
• Facilitating communication: facilitate the session with stakeholders, product team and development team to ensure everyone towards a same goal
• Participating in Agile ceremonies: host and participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives
• Managing project documentation: create and maintain project documentation, such as user stories, acceptance criteria, and other project artifacts
• Supporting testing and quality assurance: work with the testing and quality assurance teams to ensure that project deliverables meet the required quality standards
• Providing training and support: provide training and support to end-users to ensure that they can effectively use.

Project Experience:

Production support & enhancement - Prospa, Xi'an & Sydney

• Collaborated with the client to identify new requirements, propose innovative solutions, and drive product development through iterations, resulting in a superior end-user experience
• Led customers into an agile practice, resulting in improved project management and delivery
• Quickly identified defects and provided workable solutions to meet tight timelines, resulting in a reduction in downtime and improved customer satisfaction

Payment Gateway Migration - MYOB, Xi'an & Melbourne

• Successfully managed the project to ensure a smooth payment gateway migration, resulting in minimal disruption to the company's payment operations
• Analyzed the existing payment gateway and prepared reports on inefficiencies, resulting in a reduction in payment processing time.
• Acquired card scheme's certifications in 3DS 2.0, enabling the company to securely process online payments and comply with industry standards
• Published an article on Thoughtworks official website related to online payment, demonstrating thought leadership and expertise in the field
• Customer Data Platform - Huawei, Xi'an & Shenzhen & Dongguan
• Developed and managed a customer data platform for a well-known telecom equipment provider, resulting in accurate push notifications and improved customer engagement
• Proposed customized solutions for optimizing the advertisement push process, resulting in a significant increase in ROI and improved targeting of high-net-worth individuals
• Integrated the platform with the client's existing internal push service, resulting in a more streamlined and efficient process for managing customer data