Cecilia Xu

1. Leading the coordination for KPMG client engagement from risk on boarding to billing issuing

2. Improving service delivery models and hosting workshops and present to other division when needed

3.Administering the comprehensive client engagement database while ensuring compliance with the highest governance standards, which involve proficient knowledge of systems like SAP, CRM, service now and Protracker

4. Developing data analysis and reporting via intermediate Microsoft excel techniques, providing critical insights that support management decision-making and strategic resource planning.

5. Building and maintaining relationship via high-level communication to drive cohesive stakeholder engagement, demonstrating an ability to consult, influencing and maintaining a productive dialogue with portfolio management.

6. Handling varieties of engagement requirements, orchestrating transition into expanded role with ease.

7. Contributing to process improvement and strategy to enhance operational performance and aligning resource capabilities with engagement scheduling with innovative resource management solutions.

• Increased sales via leading marketing promotion programs, including special offers for local students, online order/delivery services during lock down and loyalty card initiatives
• Performed Quality control to reduce cost by 27% for packaged goods with regular maintenance
• Analyzed the customer purchase records and optimized category management to improve profit
• Created dynamic report for the management team to review with feasible insights for cost-effective plan/activities
• Coordinated staff arrangement weekly to ensure that all resources are allocated seamlessly
• Managed stock and predicated/planned procurement through analyzing sales statistics and purchase trends
• Reduced the cost of goods via price comparison analysis from vendors with bulk buying

• Connected with clients to update loan product information and promoted business loan successfully to small business owners
• Managed client information via CRM system and maintained documentation
• Identified issues via call service with individual clients and solved cases
• Handled customers' complaints with a tracking record and recognition